Business Analysis

Cover
Copyright
CONTENTS
LIST OF FIGURES AND TABLES
AUTHORS/CONTRIBUTORS
FOREWORD
ACKNOWLEDGEMENTS
ABBREVIATIONS
PREFACE
1 WHAT IS BUSINESS ANALYSIS?
	INTRODUCTION
	THE ORIGINS OF BUSINESS ANALYSIS
	THE DEVELOPMENT OF BUSINESS ANALYSIS
	BUSINESS ANALYST ROLE DEVELOPMENT
	THE RANGE OF ANALYSIS ACTIVITIES
	BUSINESS ANALYSIS PRINCIPLES
	THE BUSINESS ANALYSIS MATURITY MODEL
	THE BUSINESS ANALYSIS SERVICE
	VARIANTS OF THE BUSINESS ANALYST ROLE
	PROFESSIONALISM AND BUSINESS ANALYSIS
	THE FUTURE OF BUSINESS ANALYSIS
	SUMMARY
	NOTES
2 THE COMPETENCIES OF A BUSINESS ANALYST
	INTRODUCTION
	PERSONAL QUALITIES
	BUSINESS KNOWLEDGE
	PROFESSIONAL TECHNIQUES
	DEVELOPING BUSINESS ANALYSIS SKILLS
	INDUSTRY QUALIFICATIONS
	SUMMARY
	NOTES
	APPENDIX: SFIA DESCRIPTION OF BUSINESS ANALYSIS SKILL
3 THE STRATEGIC CONTEXT FOR BUSINESS ANALYSIS
	INTRODUCTION
	WHAT IS STRATEGY?
	THE IMPORTANCE OF STRATEGY
	BUSINESS ANALYSIS AND THE STRATEGIC CONTEXT
	DEVELOPING STRATEGY
	UNDERSTANDING THE STRATEGIC CONTEXT
	STRATEGY ANALYSIS: EXTERNAL ENVIRONMENT
	STRATEGY ANALYSIS: INTERNAL ENVIRONMENT
	STRATEGY ANALYSIS: SWOT ANALYSIS
	STRATEGY EXECUTION
	EA
	THE IMPORTANCE OF STRATEGIC ALIGNMENT
	SUMMARY
4 THE BUSINESS ANALYSIS SERVICE FRAMEWORK
	INTRODUCTION
	THE BUSINESS ANALYSIS SERVICE FRAMEWORK
	SITUATION INVESTIGATION AND PROBLEM ANALYSIS
	FEASIBILITY ASSESSMENT AND BUSINESS CASE DEVELOPMENT
	BUSINESS PROCESS IMPROVEMENT
	REQUIREMENTS DEFINITION
	BUSINESS ACCEPTANCE TESTING
	BUSINESS CHANGE DEPLOYMENT
	STAKEHOLDER ENGAGEMENT
	THE STRATEGIC CONTEXT FOR THE BA SERVICE
	AN APPROACH TO PROBLEM SOLVING
	SUMMARY
	NOTE
5 INVESTIGATING THE BUSINESS SITUATION
	INTRODUCTION
	BACKGROUND RESEARCH
	INVESTIGATION TECHNIQUES
	WORKSHOPS
	FOCUS GROUPS
	OBSERVATION
	INTERVIEWS OR MEETINGS
	SCENARIOS
	PROTOTYPING
	USER ROLE ANALYSIS
	STORYTELLING
	QUANTITATIVE APPROACHES
	APPLICABILITY OF INVESTIGATION TECHNIQUES
	RECORDING BUSINESS SITUATIONS AND ISSUES
	SUMMARY
6 ANALYSING AND MANAGING STAKEHOLDERS
	INTRODUCTION
	STAKEHOLDER CATEGORIES
	ANALYSING STAKEHOLDERS
	STAKEHOLDER MANAGEMENT STRATEGIES
	MANAGING STAKEHOLDERS
	STAKEHOLDER RESPONSIBILITIES: RACI AND RASCI CHARTS
	SOCIAL MEDIA AND STAKEHOLDER MANAGEMENT
	UNDERSTANDING STAKEHOLDER PERSPECTIVES
	SUMMARY
7 IMPROVING BUSINESS SERVICES AND PROCESSES
	INTRODUCTION
	THE ENTERPRISE LEVEL
	AN EXTENDED SIPOC VIEW OF THE ENTERPRISE
	BUSINESS PROCESS MODELS: EVENT-RESPONSE LEVEL
	BUSINESS PROCESS MODELS: ACTOR-TASK LEVEL
	THE BUSINESS PROCESS HIERARCHY
	ANALYSING ‘AS IS’ BUSINESS PROCESSES
	IMPROVING BUSINESS PROCESSES
	PROCESS MEASUREMENT
	SUMMARY
8 DEFINING THE SOLUTION
	INTRODUCTION
	THE GAP ANALYSIS PROCESS
	USE OF POPIT IN GAP ANALYSIS
	FORMULATING OPTIONS
	DESIGN THINKING
	SUMMARY
9 MAKING THE BUSINESS CASE
	INTRODUCTION
	WHEN TO PRODUCE A BUSINESS CASE
	THE BUSINESS CASE IN THE LINEAR LIFECYCLE
	ASSESSING FEASIBILITY
	STRUCTURE OF A BUSINESS CASE
	INVESTMENT APPRAISAL
	PRESENTATION OF A BUSINESS CASE
	BUSINESS CASES WITHIN AN AGILE CONTEXT
	RAID AND CARDI LOGS
	DEFINING THE SOLUTION
	SUMMARY
10 ESTABLISHING THE REQUIREMENTS
	INTRODUCTION
	THE PROBLEMS WITH REQUIREMENTS
	THE RE FRAMEWORK
	ACTORS IN RE
	THE TARGET SOLUTION
	TYPES OF REQUIREMENT
	REQUIREMENTS ELICITATION
	REQUIREMENTS ANALYSIS
	SUMMARY
	NOTE
11 DOCUMENTING AND MODELLING REQUIREMENTS
	INTRODUCTION
	THE IMPORTANCE OF DOCUMENTATION
	DOCUMENTATION STYLES
	REQUIREMENTS CATALOGUES
	USER STORIES
	MODELLING FUNCTIONAL REQUIREMENTS
	MODELLING DATA REQUIREMENTS
	CROSS-CHECKING MODELS
	AGILE MODELLING AND DOCUMENTATION
	USING MODELS TO MAINTAIN A SOLUTION
	THE REQUIREMENTS DOCUMENT
	SUMMARY
12 VALIDATING AND MANAGING REQUIREMENTS
	INTRODUCTION
	REQUIREMENTS VALIDATION
	MANAGING REQUIREMENTS
	SUMMARY
13 DELIVERING THE REQUIREMENTS
	INTRODUCTION
	THE DELIVERY STYLE
	CONTEXT
	DELIVERY LIFECYCLES
	APPROACH
	ROLES IN DELIVERING REQUIREMENTS
	DELIVERABLES
	TECHNIQUES
	SUMMARY
	NOTE
14 DELIVERING THE BUSINESS SOLUTION
	INTRODUCTION
	THE BUSINESS CHANGE LIFECYCLE
	BA ROLE IN THE BUSINESS CHANGE LIFECYCLE
	SUMMARY
SUPPLEMENTARY CHAPTER: BCS BUSINESS ANALYSIS CERTIFICATION PORTFOLIO
	INTRODUCTION
	BLOOM’S ASSESSMENT LEVELS
	OVERVIEW OF THE BUSINESS ANALYSIS CERTIFICATIONS
	CONCLUSION
GLOSSARY
REFERENCES
FURTHER READING
INDEX
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