Buisness and Corporate Aviation Management

About the Author
Business and Corporate Aviation Management, Second Edition
Copyright Page
Dedication
Contents
Foreword to the Second Edition
Foreword to the First Edition
Acknowledgments for the Second Edition
Acknowledgments for the First Edition
Introduction to the Second Edition
Introduction to the First Edition
Chapter 1. Setting the Scene
	On-Demand Air Transportation
		On-Demand Air Transportation Defined
		Personal Aviation
		Business Aviation
		The Beginnings
		Travel Is Important for Business
		The Reasons
		How Companies Use Aircraft
		Justifying Business Aviation
		Business Aviation: The Sign of a Well-Managed Company
		Safety
	Aircraft
		Aircraft Characteristics
	On-Demand Aviation Methods
		Owner/Employee-Flown
		In-House Flight Department Using Owned/Leased Aircraft
		Management Company
		Joint Ownership
		Interchange
		Time Share
		Charter
		Fractional Ownership
		Choosing the Best Method
Chapter 2. Determining the Need
	Air Transportation Needs
		Why Individuals and Companies Use On-Demand Air Transportation
		Defining the Requirement
	Air Transportation Analysis
		Travel History
		The Future
		Solutions
	Choosing the Method
		What Users Want in On-Demand Air Transportation
		Methods
	Running the Numbers
		Cost Components
		Evaluating the Options
Chapter 3. Getting Started
	First Things
		Aircraft Use Policy
		Chargebacks
		IS-BAO
		Oversight
		Staying Informed
	Owner/Employee-Flown Operations
		Purpose of the Business Aircraft
		Learning to Fly
		Role of the Owner/Employee-Pilot
		Acquiring the Aircraft
		Acquisition Assistance
		Insurance
		Flight Records
		Standards
		The Business of Safety
		Training
		Duty Time
		Limitations
		Maintenance
	Aircraft Charter
		Checking the Record
		Charges
		Evaluation
	Fractional Ownership
		Investigating the Service
		Managing It
	In-House Aircraft
		Finding the Right People
		Basing the Operation
		Acquiring the Aircraft
	Management Company
		The Contract
		Performance Measures/Reports
	Joint Ownership
	Other Methods
Chapter 4. Running the Business
	It Really Is a Business
	Planning
		Mission Control
		The Plans
	Organization
	Scheduling
		Personnel
		Policy
		Procedure
		Scheduling Software
		International
	Administration
		Administrative Practice
		Developing Practices
	Talking with the Folks Downtown
		Organizational Conflict
		Get Them on Your Side
		Making House Calls
	Finance and Accounting
		Taxes
		Financial Planning
		Budgets
		Building the Budget
		Capital Budgets
		Controlling/Tracking Budgets
		Budget Justification
	Personnel
		Hiring
		Motivation
		Communicating Expectations
		Performance Evaluation
		Human Resources
		Career Development
		Leadership
	Flight Department Performance
		Efficiency versus Effectiveness
		Ratios
		Tracking It
		Comparisons
		Presenting the Information
		Information versus Data
		Reports
		Flight Department Evaluation
		Saving Money
	Marketing the Flight Department
		Why Sell?
		The Name of the Game
		Marketing versus Selling
		Political Realities
		Company Operations
		The Plan
		The Tools
		The Presentation
		The Sale
	Customer Relationship Management, the Other CRM
		Customer as King
		Who Are Your Passengers?
		Knowing Your Passengers
		The Database
		Cultivating Passengers
		Relationships
		Preparing to Provide Good Service
	The Small Flight Department
		Communications
		Support Staff
		Networking
		Think Backup
		Planning
Chapter 5. Flight Department Management
	Management 101
		The Basics
		Planning
		Execution
		Feedback
		No Shortcuts
	Theories of Management
		The Beginnings
		Behavioral Approaches
		Modern Theories
		Future Theories
		Learning It
	Management Skills
		Acquiring Skills
	The Flight Department Manager as a Business Executive
	What the Boss Should Know
		Black Art at the Airport
		Two-Part Challenge
		Basic Education
		Regular Updates
		How Much Is Enough?
		Communicate
	Growing the Next Generation—Succession Planning
		Investing in Employees
		First Things
		The Road Ahead
		Challenges
		The Plan
		Possibilities
	Flight Departments in Trouble
		Normal Operations
		Warning Signs
		Bottom Line
	Staying Connected
		It’s a Business
		Reasons to Be Connected
		Relationships
		Opportunities
		Giving Back
		Is It Worth It?
	Lessons Learned
		A Sense of Mission
		Standards
		Leadership
		Rapport with the Company
		Teamwork
Chapter 6. Operations
	Overview
		Operations Perspectives
		Getting Organized
		Compliance
		Flight Operations Manual
		Building It
		Excuses, Excuses
		Changes
		Every Situation?
		Singing from the Same Hymn Book
	Standards
		IS-BAO Sets the Standard
		Enter IS-BAO
	Operations
		Operational Control
		Setting Limits
		Flight Crew Scheduling
		Flight Crew Duty Time Limits
		How Many Pilots?
		Checklists
		The Tyranny of Automation
		Aircraft Airworthiness
		Helicopter Operations
		Chartering Aircraft
		Knowing the Regulators
		Training
	International Operations
		Being Prepared
	Airports
		Involvement
		Organization
	Security
		Assessing and Preventing Security Threats
Chapter 7. Maintenance
	Contract or In-House Maintenance
		Contract Maintenance
		In-House Maintenance
	Organization
		Small Flight Departments
		Larger Flight Departments
	Personnel
	Maintenance Operations
		Airworthiness Determination
		Maintenance Planning
		Maintenance Control
		Discrepancies
		Minimum Equipment List
		Maintenance Away from Home Base
		Aircraft Maintenance Reference Materials
		Parts Inventory and Control
		Duty Time
		Quality Control
		Maintenance Manual
		Aircraft Handling
		Security
		Evaluating Maintenance Performance
	Recordkeeping
		Regulations to Comply With
		Computerized Record Tracking Systems
	Training
		Maintenance Resource Management
	Passenger Handling
	Safety
		Safe Hangars for All
		Solo Technicians
	Upstairs, Downstairs
	Know the Regulators
	Selling Maintenance
Chapter 8. Safety
	Safety Programs
		Operational versus Safety Tensions
		What Is the Problem?
	Where Accidents Happen
		Hangar Safety
	Safety Culture
		Just Culture
	Managing Safety
		Safety Management Systems
		Why an SMS?
		Implementing SMS
		Putting It Together
	Bringing SMS Down to Earth
		The Big Picture
	Risky Business
		Big Picture
		Narrowing the Focus
		Mitigation
	Changes
		Perspective
		Process
	SMS for the Long Term
	Passenger Safety
		Create Expectations
		Practice Makes Perfect
		The Name of the Game
	Flight Attendants
	Emergency Response Planning
		The Plan
		Elements of the Plan
		Implement It
Chapter 9. Putting It All Together
	Institutional Flight Departments
	Most Admired
	Profit and Loss
	What Business Are You In?
		Name of the Game
		Focus
		Safety, Service, Value
		Hard Sell
		The Mission
		Doing It
		Internalizing It
	The Excellent Flight Department
		Ways and Means
		Attainment
	Safety, Service, Value
		Safety First, Last, Always
		Service with a Smile
		Good Value Creates Job Security
		Hierarchies
		When in Doubt
Appendix A. Business Aviation Background
Appendix B. Air Transportation Requirements
Appendix C. Owner Flown Procedures
Appendix D. Budget Justification
Appendix E. Employee Jobs and Performance
Glossary
Index