Bridging the Soft Skills Gap: How to Teach the Missing Basics to the New Hybrid Workforce

Cover
Title Page
Copyright Page
Contents
Part One The Soft Skills Gap
	PrologueMeet the Workforce of the Future
	Chapter 1 The Soft Skills Gap
		The Soft Skills Gap: Growing Steadily from Gen X to Millennials to Gen Z to Whoever Comes Next
		Something Much Larger Is Going on Here: The Post-Boomer Generational Shift
		Soft Skills Are – Sort of – About Conforming in an Age of Nonconformism
		The Soft Skills Gap: The Missing Basics in Today’s Workforce
		Face the Hard Realities of the Soft Skills Gap
	Chapter 2 You Can’t Hire Your Way Around the Soft Skills Gap
		Staffing Strategy and Hiring
		Onboarding and Up-to-Speed Training
		Performance Management and Talent Development
		Ongoing Training
		The Human Element: What Role Are You Going to Play?
		Become a Teaching Style Manager
		Take It to the Next Level
	Chapter 3 Unlocking the Power of Soft Skills
		Drill Down: The Missing Basics
		Unlocking the Power of Soft Skills
		Unlocking the Power: The Rest of This Book
Part Two Teaching the Missing Basics
	Chapter 4 Teaching the Missing Basics of Professionalism
		Teaching Self-Evaluation
		Self-Evaluation: Lesson Plan #1
		Self-Evaluation: Lesson Plan #2 – Evaluating Yourself on Ability, Skill, and Will
		Self-Evaluation: Lesson Plan #3 – Evaluating Yourself on Productivity, Quality, and Behavior
		Self-Evaluation: Lesson Plan #4 – Evaluating Yourself on the Key Soft Skills Competencies
		Self-Evaluation: Lesson Plan #5 – Drill Down on Understanding the Key Soft Skills Competencies
		Self-Evaluation: Lesson Plan #6 – Explore Your Own Successes with the Key Soft Skills
		Teaching Personal Responsibility
		Personal Responsibility: Lesson Plan #1 – Introduction
		Personal Responsibility: Lesson Plan #2 – All the Factors That Get in Your Way
		Personal Responsibility: Lesson Plan #3 – Considering the Most Common Factors, Mostly Outside Your Own Control, That Get in the Way at Work
		Personal Responsibility: Lesson Plan #4 – Response Power
		Teaching Positive Attitude
		Positive Attitude: Lesson Plan #1 – Considering Theories of How to Be Your Best at Work
		Positive Attitude: Lesson Plan #2 – Defining “Good Attitude” Behaviors
		Positive Attitude: Lesson Plan #3 – Considering the Most Common Bad Attitudes
		Positive Attitude: Lesson Plan #4 – Considering Good Attitude Behaviors
		Positive Attitude: Lesson Plan #5 – for Individuals Who Need an Attitude Adjustment
		Teaching Good Work Habits
		Good Work Habits: Lesson Plan #1 – Overview: Wellness, Self-Presentation, Timeliness, Productivity, Attention to Detail, Follow-Through, Initiative
		Good Work Habits: Lesson Plan #2 – Self-Assessment
		Good Work Habits: Lesson Plan #3 – Self-Improvement Planning
		Good Work Habits: Lesson Plan #4 – Wellness
		Good Work Habits: Lesson Plan #5 – Planning a Wellness Initiative
		Good Work Habits: Lesson Plan #6 – Self-Presentation
		Good Work Habits: Lesson Plan #7 – Using a Time Log to Learn to Start Living by a Schedule
		Good Work Habits: Lesson Plan #8 – How to Make a Basic Project Plan
		Good Work Habits: Lesson Plan #9 – Taking Notes and Making Checklists
		Good Work Habits: Lesson Plan #10 – How to Do a Time/Motion Study on Your Own Work
		Good Work Habits: Lesson Plan #11 – Spotlight on Follow-Through
		Good Work Habits: Lesson Plan #12 – Going the Extra Mile
		Teaching Interpersonal Communication Skills
		Interpersonal Communication Skills: Lesson Plan #1 – Introduction
		Interpersonal Communication Skills: Lesson Plan #2 – Self-Assessment
		Interpersonal Communication Skills: Lesson Plan #3 – Learning to Use the “People List”
		Interpersonal Communication Skills: Lesson Plan #4 - Put More Structure into Your Communication
		Interpersonal Communication Skills: Lesson Plan #5 – Put More Substance into Your Communication
		Interpersonal Communication Skills: Lesson Plan #6 – Preparing for Meetings
		Interpersonal Communication Skills: Lesson Plan #7 – Email Best Practices
		Interpersonal Communication Skills: Lesson Plan #8 – Communicating Remotely
	Chapter 5 Teaching the Missing Basics of Critical Thinking
		Teaching Proactive Learning
		Proactive Learning: Lesson Plan #1 – Knowledge Work
		Proactive Learning: Lesson Plan #2 – Open Mind
		Proactive Learning: Lesson Plan #3 – Suspend Judgment, Question Assumptions, and Seek to Learn
		Proactive Learning: Lesson Plan #4 – Question Assumptions: What Do You Know? What Don’t You Know?
		Proactive Learning: Lesson Plan #5 – Seeking Out Information, Technique, and Perspective
		Proactive Learning: Lesson Plan #6 – Studying Information to Build Knowledge
		Proactive Learning: Lesson Plan #7 – Practicing Technique to Build Skills
		Proactive Learning: Lesson Plan #8 – Contemplating Competing Perspectives to Build Wisdom
		Teaching Problem Solving
		Problem Solving: Lesson Plan #1 – Introduction
		Problem Solving: Lesson Plan #2 – Preventing or Avoiding Problems Before They Happen
		Problem Solving: Lesson Plan #3 – Ready-Made Solutions to Commonly Occurring Problems
		Problem Solving: Lesson Plan #4 – Common Denominators and Underlying Principles
		Problem Solving: Lesson Plan #5 – Applying the “After-Action” Review Tool
		Problem Solving: Lesson Plan #6 – Using the After-Action Review Tool to Learn from Others
		Teaching Decision Making
		Decision Making: Lesson Plan #1 – Introduction
		Decision Making: Lesson Plan #2 – Information Analysis: Simple Pros and Cons
		Decision Making: Lesson Plan #3 – Cause and Effect: Positive Outcomes
		Decision Making: Lesson Plan #4 – Cause and Effect: Negative Outcomes
		Decision Making: Lesson Plan #5 – Applying the After-Action Review Tool
		Decision Making: Lesson Plan #6 – Using the “Decision/Action Tree”
	Chapter 6 Teaching the Missing Basics of Teamwork
		Teaching Respect for Context
		Respect for Context: Lesson Plan #1 – Introduction
		Respect for Context: Lesson Plan #2 – Reading the Structure, Rules, Customs, Leadership
		Respect for Context: Lesson Plan #3 – Where Do You Fit?
		Respect for Context: Lesson Plan #4 – What Do You Need to Do to Adapt?
		Respect for Context: Lesson Plan #5 – Context-Limiting Factors
		Respect for Context: Lesson Plan #6 – Complicated Relationships
		Respect for Context: Lesson Plan #7 – Positive Contexts
		Respect for Context: Lesson Plan #8 – Negative Contexts
		Respect for Context: Lesson Plan #9 – Dealing with People with Bad Attitudes
		Respect for Context: Lesson Plan #10 – Dealing with People with “Great” Attitudes
		Teaching Citizenship
		Good Citizenship: Lesson Plan #1 – Introduction
		Good Citizenship: Lesson Plan #2 – The “Respect” for Others Model
		Good Citizenship: Lesson Plan #3 – The “Best Interests” Model
		Good Citizenship: Lesson Plan #4 – The “Civic” Model
		Good Citizenship: Lesson Plan #5 – The “Communitarian” Model
		Good Citizenship: Lesson Plan #6 – The “Common Sense” Model
		Good Citizenship: Lesson Plan #7 – The “Solid Standards” Model
		Good Citizenship: Lesson Plan #8 – The “Personal Sacrifice” Model
		Good Citizenship: Lesson Plan #9 – The Theodore Roosevelt Model
		Good Citizenship: Lesson Plan #10 – Create Your Own Model
		Teaching Service
		Service: Lesson Plan #1 – Introduction
		Service: Lesson Plan #2 – Common Myths About “Service” in the Workplace
		Service: Lesson Plan #3 – Realities About Service in the Workplace
		Service: Lesson Plan #4 – Myths Versus Realities in the Workplace
		Service: Lesson Plan #5 – The “Be a Great Employee” Model of Service
		Service: Lesson Plan #6 – The “Service” Approach to One-on-Ones Between Managers and Direct Reports
		Service: Lesson Plan #7 – The Service Approach to Meeting Attendance and Participation
		Service: Lesson Plan #8 – Helping Your Boss Monitor Your Performance
		Service: Lesson Plan #9 – Putting Yourself on a Performance Improvement Plan
		Teaching How to Play Your Position
		Playing Your Position on the Team: Lesson Plan #1 – Introduction
		Playing Your Position on the Team: Lesson Plan #2 – Defining the Dimensions of Playing Your Role on the Team/Teamwork
		Playing Your Position on the Team: Lesson Plan #3 – Your Role in Relation to the Mission
		Playing Your Position on the Team: Lesson Plan #4 – Coordinating, Cooperating, and Collaborating with Others
		Playing Your Position on the Team: Lesson Plan #5 – Supporting and Celebrating the Success of Others
		Playing Your Position on the Team: Lesson Plan #6 – Identifying Your “Go To” People and Building Relationships with Them
		Playing Your Position on the Team: Lesson Plan #7 – Becoming a “Go To” Person for Others
		Playing Your Position on the Team: Lesson Plan #8 – How to Use Influence to Get Things Done
		Playing Your Position on the Team: Lesson Plan #9 – Consider the Lessons About Teamwork from This US Air Force Special Operations Team
Lesson Plan List: 92 Different Lesson Plans
Acknowledgments
About the Author
Index
EULA