Boomerang!

Front Cover
......Page 1
Contents......Page 7
ACKNOWLEDGEMENTS......Page 11
Foreword......Page 13
Preface......Page 15
About the author......Page 19
Author’s notes......Page 21
How to use this book......Page 23
Introduction......Page 25
PART A - Underpinning Principles......Page 31
1 - pits of despair......Page 33
2 - the model of excellence......Page 35
3 - implementing the model of excellence......Page 41
4 - coaching for success......Page 43
5 - growing great coaches......Page 45
6 - coaching application......Page 49
7 - observed behaviour coaching......Page 51
8 - mystery shopping coaching......Page 53
9 - judgement or observation?......Page 57
10 - the structure of well-done-ness......Page 60
11 - motivation vs movement......Page 65
12 - behaviour breeds behaviour......Page 68
13 - accentuating the positive......Page 73
14 - continue & begin™ coaching model......Page 75
15 - kipling coaching......Page 84
16 - language that hinders......Page 87
17 - language that helps......Page 95
18 - can’t to can™......Page 97
19 - sitting with nellie......Page 104
20 - team coaching......Page 106
PART B - Continue & begin™ workshop transcript......Page 113
21 - introduction......Page 117
22 - the model of excellence......Page 123
23 - positivity......Page 127
24 - what do you want to learn?......Page 129
25 - do or no do, no 'try'......Page 133
26 - kita movement......Page 136
27 - draw a townhouse......Page 140
28 - judgement or observation......Page 154
29 - the structure of well-done-ness......Page 156
30 - language patterns that hinder coaching......Page 162
31 - constructive language patterns......Page 180
32 - can’t to can™ change model......Page 186
33 - behaviour breeds behaviour......Page 199
34 - coaching observed behaviour......Page 209
35 - coaching using mystery shop recordings......Page 212
36 - action planning (with mystery shopping)......Page 229
37 - practice time......Page 236
38 - one-to-many coaching......Page 239
39 - embedding your learning......Page 244
40 - five little dickie birds......Page 249
Appendix a......Page 251