Be Positive: A Guide for Managers (Better Management Skills)

cover......Page 1
preliminaries......Page 2
contents......Page 6
introduction......Page 8
what comprises a positive attitude?......Page 11
in control of self and situations......Page 12
optimistic......Page 13
are we born positive or is it something we can learn?......Page 14
what exactly are attitudes?......Page 16
summary......Page 20
2. the science of being positive......Page 22
where does personality fit into being positive?......Page 23
optimism......Page 25
1. attitudes and actions......Page 26
2. what factors impact on occupational attitudes?......Page 28
4. ideas about motivation......Page 29
incentive......Page 31
do we really learn from our mistakes or is learning a more positive affair?......Page 33
we do not necessarily learn from our mistakes......Page 34
be positive about the learning and development of your staff......Page 35
be positive about raising expectations......Page 36
provide resources – develop a learning environment......Page 37
case study 2.1 the finance manager who failed to manage......Page 38
summary......Page 41
 3. the art of being  positive......Page 42
success and failure......Page 44
develop the art of being able to receive positive feedback......Page 46
give positive feedback......Page 47
checklist for giving feedback with a positive orientation......Page 51
be genuine......Page 52
develop a positive self-image......Page 55
being positive is not the same as not being negative......Page 58
summary......Page 59
4. positive about performance......Page 60
identify the reasons why managing performance needs a positive approach......Page 61
explore positive approaches to failure to reach performance standards......Page 63
case study 4.1 the skilled but temperamental team member......Page 64
positively managing disappointment......Page 68
case study 4.2 the promotion candidate who hit a glass ceiling......Page 69
positive performance constructs......Page 71
experiment with positive and negative performance statements, or constructs......Page 72
consider ways of accurately describing performance......Page 74
summary......Page 76
case study 5.1 the nursery manager with no objectives......Page 77
case study 5.2 the banking supervisor who got the job done......Page 79
case study 5.3 the personnel officer who couldn’t accept feedback......Page 80
case study 5.4 the quality control inspector whose job it was always to find fault......Page 82
case study 5.5 the trainer who needed to learn that building people up works better than putting people down......Page 83
How would you describe her attitude?......Page 85
How would you go about giving her feedback about her performance in a positive way?......Page 86
Taking the skill you think he is in most urgent need of developing, devise a strategy that you could discuss with him as a possible way forward. Make a note of the key points of this strategy.......Page 87
From what you now know about positive attitude, comment on Georgina’s likely self-image.......Page 88
As Ian’s manager, make an assessment of his attitude. Where would you start?......Page 89
Comment on the effect of a negative attitude in this sort of setting.......Page 90
How can you apply a positive attitude to the situation which has arisen with Joanna?......Page 91
summary......Page 92
6. the benefits of a  positive attitude......Page 93
you will be more effective as a manager......Page 95
benefits to those whom you manage......Page 99
benefits to clients, customers and commentators......Page 101
clients and customers......Page 102
commentators......Page 103
summary......Page 104
7. five golden rules  for having a  positive attitude......Page 107
be professional......Page 108
your professional characteristics which are adequate......Page 110
be visionary......Page 111
be positive about where you are going......Page 112
be fit......Page 114
fitness......Page 115
stress......Page 116
future action challenge......Page 117
be fair......Page 118
empathy......Page 119
raised awareness......Page 120
consequences......Page 121
be team oriented......Page 122
summary......Page 125