Banking 5.0: How Fintech Will Change Traditional Banks in the 'New Normal' Post Pandemic

Foreword
Contents
Acronyms, Abbreviations, and Currencies
List of Figures
List of Tables
1 Introduction
2 Industry 5.0 and Banking 5.0
	Introduction
	Banking 5.0
		First Industrial Revolution: Banking 1.0
		Second Industrial Revolution: Banking 2.0
		Third Industrial Revolution: Banking 3.0
		Fourth Industrial Revolution: Banking 4.0
		Fifth Industrial Revolution: Banking 5.0
	Business Model
		Business Model Architecture
			Business Models Philosophy
			Value Propositions
			Customer Proximity
			Customer Partitions
			Place or Accesses
			Platforms and Resources
			Essential Processes and Activities
			Partnerships and Collaboration
			Pricing and Revenues
			Payments for Costs and Investments
			Protection
		Business Model and Banking 5.0
		Benefits and Challenges of Business Model
	Conclusions
3 Business Model Philosophy in Banking 5.0
	Introduction
	Digital Transformation
		Digital Transformation Architecture
		Digital Transformation in Banking 5.0
		Benefits and Challenges of the Digital Transformations
	Innovation Roadmaps
		Roadmap for a Digital Transformation
	Critical Success Factors
		Critical Success Factors for Industry 5.0
			Collaboration
			Confidence
			Creativity
			Competence
			Content
			Customization
			Cognition
			Conservation
			Contribution
		Significant Challenges
	Innovation Acceptance Model
	Conclusions
4 Proposition of Value and Fintech Organizations in Banking 5.0
	Introduction
	Banking 5.0 and Value Network
		Value Network Architecture
		Value Network in Banking 5.0
		Benefits and Challenges in Value Network
	New Banking Business Models
		Challenger Banks
		Neobanks
		Digital Payment Instruments
	Fintech Organizations
		Fintech Architecture
		Fintech and Banking 5.0
		Evolution of Fintech Organizations
			Collaboration Between Fintech Organizations and Traditional Financial Institutions
		Benefits and Challenges of Fintech
	New Products to Add Value
		New Banking Products for Cost Leadership
		New Banking Products for Differentiation
			Open Banking
			Instant Payments
			Digital Wallet or e-Wallet
			Request to Pay
			P2P Banking
			Other Services
	Sustainability
		Sustainability Architecture
		Sustainability in Banking 5.0
		Benefits and Challenges of Sustainability
	Conclusions
5 Artificial Intelligence in Support of Customer Proximity in Banking 5.0
	Introduction
	Value Proposition and Customer Proximity
		Customer Proximity Architecture
		Customer Proximity in Banking 5.0
		Benefits and Challenges of Customer Proximity
	Customer Relationships Management
		Architecture of Customer Relationship Management
		Customer Relationship Management in Banking 5.0
			Customer Delight Management
			Customer Contact Management
			Customer Profitability Management
		Benefits and Challenges of Customer Relationship Management
	Conclusions
6 Customer Partition in Banking 5.0
	Introduction
	Customer Partition
		Millennials and Generation Z
		Segmentation with AI
	Robo Advisors
		Robo-Advisor Architecture
		Robo-Advisors in Banking 5.0
		Benefits and Challenges of Robo-Advisors
	Conclusions
7 Place or Accesses in Banking 5.0
	Introduction
	Banking 5.0 and Distribution
		Distribution Models Architecture
		Distribution Models in Banking 5.0
		Distribution Models Challenges and Benefits
	Customer Proximity Center
		Customer Proximity Center Architecture
		Customer Proximity Center in Banking 5.0
			Persons
			Processes
			Structure
			Platforms
		Benefits and Challenges of a Customer Proximity Center
	Conclusions
8 Platforms for Banking 5.0
	Introduction
	Platforms
		Architecture for the Platforms
		Platforms in Banking 5.0
		Benefits and Challenges of Banking 5.0 Platforms
		ABN Amro
	Artificial Intelligence
		Artificial Intelligence Architecture
			The Five Waves of Artificial Intelligence
		Artificial Intelligence in Banking 5.0
		Benefits and Challenges of Artificial Intelligence
		Components of Artificial Intelligence
			Machine Learning
			Cognitive Solutions
			Natural Language Processing
			Neural Networks
			Rule-Based Reasoning or Expert Systems
			Computer Vision
			Big Data Analytics
	Conclusions
9 Processes in Banking 5.0
	Introduction
	Basic Banking Processes
		Development Process
		Digital Marketing
		Onboarding Process
		Other Processes
	Design Thinking
		Design Thinking Method
		Design Thinking in Banking 5.0
		Benefits and Challenges of Design Thinking
	Lean and Digitize Banking 5.0
	Conclusions
10 Persons in Banking 5.0
	Introduction
	New Working Models
		Remote Working
		Person Contribution to Banking 5.0
	New Competencies
		Leadership in Banking
		New Competencies in Banking 5.0
			Risk Scorer
			Machine Learning Engineer
			Data Scientist
			Process Architect
			Technologist
	Banking in Team
		Persons and Organization
		Processes
		Platforms
		Protection or Security
	Education 5.0
	Robotic Process Automation
		Robotic Process Automation Architecture
			Human–Machine Collaboration
		Robotic Process Automation in Banking 5.0
		Benefits and Challenges of Robotic Process Automation
	Conclusions
11 Partnerships in Banking 5.0
	Introduction
		Uber
	Banking 5.0 and Partnerships
	Ecosystems
	Intermediaries for Banking
	Conclusions
12 Artificial Intelligence and Pricing in Banking 5.0
	Introduction
	Revenue in Banking
	Pricing 5.0
		Pricing Architecture
			Information Collection
			Risk Analysis
			Credit Rating
			Decision
			Pricing
			Implementation
			Monitoring of Risks and Lessons Learned
	Pricing in Banking 5.0
	Benefits and Challenges of Pricing
	Conclusions
13 Payments for Costs and Investments in Banking 5.0
	Introduction
	Contracts Life Cycle Management
		Smart Contracts Architecture
		Smart Contracts in Banking 5.0
		Benefits and Challenges of Smart Contracts
	Conclusions
14 Protection of Banking 5.0
	Introduction
	Cyber Security
		Cyber Security Architecture
		Cyber Security in Banking 5.0
		Benefits and Challenges of Cyber Security
	Regulation Compliance
		Regulations
			Data Privacy
			PSD2
			Money Laundering
			AI Regulations
	Regtech
	Resilient Solutions
	Conclusions
15 Future of Banking 5.0
	Introduction
	Scenarios
	Future Business Model Components
		Proposition of Value
		Proximity
		Partition
		Place
		Platforms
			Platforms Development
			Multi-Sided Platforms
			Multi-Sided Platforms Architecture
			Multi-Sided Platforms in Banking 5.0
			Benefits and Challenges of Multi-Sided Platforms
		Processes
		Persons
		Partnerships
			Bigtech
			Bigtech Organizations Architecture
			Bigtech Organizations and Banking 5.0
			Benefits and Challenges of Bigtech Organizations
	Conclusions
16 Conclusions
Glossary
References
Sitography (Accessed 20 March 2021)
Web Places of Banking Cases (Accessed 20 March 2021)
Index