Assistive Technology Service Delivery: A Practical Guide for Disability and Employment Professionals

Cover
Assistive Technology Service Delivery: A Practical Guide for Disability
and Employment Professionals
Copyright
List of Contributors
Editor′s Biography
Authors Biographies
Preface
	Reference
Acknowledgments
Part 1 The accommodations system model
	What Is the Accommodation System Model?
	Why Is the Accommodation System Model Important?
	What Is the Structure of the Accommodation System Model?
	Accommodations as Activity Enablers
	References
1 Accommodation System: Self
	What is the Self?
	The Self in the Context of Employment
	The Great 8 in More Detail
	Considering Virtues and Strengths in the Employment Context
	Forming a Vocational Identity
	Defining Vocational Competence
	A Primer on Disability
	Disability Models
	Functional Limitations
	Assistive Technology Functional Skill Domains
		Sensory Skills Domain: Visual Functional Capacity
		Sensory Skills Domain: Auditory Functional Capacity
		Sensory Skills Domain: Tactile (Somatosensory) Functional Capacity
		Physical Skills Domain
		Cognitive Skills Domain
		Language Skills Domain
	Summary
	References
2 Accommodation System: Other
	THE SOCIAL DOMAIN
	The Self in Relation to Others
	The Dialogical Other
	Others in Relation to the Self
	The Johari Window
	Separating the Social from the Environment
	Summary
	References
3 The accommodation System: Environment
	Environmental Alteridad
	Characterizing Environments
	Context-Dependent Learning
	Challenging Environments
	Environmental Optimization
	Contextual Skills Domain
	Summary
	References
4 Accommodation System: Accommodations
	The Accommodation System: Accommodations
		What is an Accommodation?
		The Role of Preinterventions
		Assistive Technology Skills Domain
		Summary
	References
5 Accommodation System: Situated experience
	The Accommodation System: Situated Experience
		Introduction
		Job Development: Identity Goal Striving
		Compensatory Strategies to Compensatory Action
		Goal Striving and Adaptive Behavior
		A Situated Experience Model
		Adaptive Work Behavior
		Optimizing Task Behavior
		An Ambit of Imbalance
		The Perception of Control
	Summary
	References
Part 2 The assistive technology service delivery process
	Assistive Technology Service Delivery in the Context of Employment
	The Assistive Technology Service Delivery Process
	References
6 Overview of the assistive technology service delivery process: An international perspective
	The Assistive Technology System
	Assistive Technology Service Delivery
	Various Service Delivery Processes
	Service Stages
	A Global Outlook on the Access to Assistive Technology
	Environmental and Personal Factors
		The ATD decision-making and device selection process
	Environmental Predisposing Elements
		Personal predisposing elements
	Device Selection
	Summary
	References
7 Referral, intake, and assessment
	Referral
	Intake
	Assessment
		Employment
			The Matching Person and Technology model
			Use of a systematic, evidence-based process for decision-making, AT selection, and follow-up
				Form 1. Initial Worksheet for the Matching Person & Technology Process
				Form 2. History of Support Use
				Form 3. Survey of Technology Use (SOTU)
				Form 4. Assistive Technology Device Predisposition Assessment (ATD PA)
				Form 5. Educational Technology Device Predisposition Assessment (ET PA)
	Summary
	References
8 Plan development, recommendations, and report writing
	Following the Assessment …
	The Employment Goal
	Framing Progress Measures: SMART Goals
	Assistive Technology Plan, Recommendations, and Report
	Report Accessibility
	Consumer Responsibility
	Summary
	References
9 Problem-solving
	Problem-Solving for Assistive Technology Solutions
		Introduction
		The Importance of Systematic Problem-Solving
	A Problem-Solving Methodology
		Define the Problem
		Analyze the Problem
			Requirements of the job
			The consumer’s abilities and functional limitations
			Observation and measurement
			Measurements of the person and work station/tools
			The work environment
			Other aspects that may be less easily quantifiable but are also important to note
		Restate the Problem and Establish Criteria
			Establish Criteria for the Solution
			Prioritize the problems
		Generate Solutions
			Review initial ideas
			Explore and research possible existing solutions
			Brainstorming
			Problem elimination
		Evaluate and Select Solutions
		Final Decision Making
		Summary
	References
10 Assistive technology design and fabrication
	A Special Note to Those Who Are Not Designers or Fabricators
	The Hierarchy of Solutions
		Off-the-Shelf Product Designed for General Use
		Off-the-Shelf Product designed Specifically for Use by People With Physical, Sensory, or Cognitive Limitations
		Off-the-Shelf Product That Can be Modified
		Custom Designed and Fabricated Device or System
	Designing Custom Technology Solutions
		User-Centered Design
		People with Disabilities as Inventors and Collaborators
		The Consumer-Driven Model of Service Delivery
		Our Challenge to Designers
		The Iterative Design Process
		Designing for Shifting Needs
		Universal Design
			The Principles of Universal Design
		Inclusive Design for Software and Websites
			Inclusive Design Principles
		Keeping It Simple
	Fabricating Technology Solutions
		The Cost of Fabrication
		Staging the Solution
		Locating Resources
	Summary
	References
11 Implementation, training, support, and maintenance
	Introduction
	Assistive Technology Implementation: An Overview
	Technology Procurement and Development: Toward Proper Implementation
	Putting it All Together
	Assistive Technology Training
	Evaluation and Revision
	Follow-up Services
	Assistive Technology Training within Employment Service Delivery for People with Disabilities
	Person-Centered Training
	Taking a Closer Look at Job Tasks
	Training: Guidelines for Planning, Organizing, and Meaning-Making
	Summary
	References
12 Follow-up, follow along, service completion, and outcomes
	Follow-Up, Follow-Along, Service Completion, Re-Referral
		Follow-Up and Case Closure
		Follow-Along and Re-Referral
	Assistive Technology and Service Delivery Outcomes
		Why Do We Need Outcomes Measurements in Assistive Technology Service Delivery?
		Identifying and Measuring Assistive Technology Assessment, Implementation, and Outcomes
		The Role of Accreditation in Quality Assurance
	Conclusion
	References
Part 3 Assistive Technology Toolkit
	References
13 Evidence-based practice
	Overview
	Defining Evidence-Based Practice
	The Evidence-Based Continuum
		Hierarchical Levels of Evidence
		Knowledge Translation: Demystifying Research for Practice
	Assistive Technology Practice and the EBP Continuum
		Four Step Process for Implementing EBP
	Implementation of Evidence-Based Practices: Benefits and Challenges
		Benefits
		Barriers
	Effective Integration of Evidence-Based Practice Into Service Delivery
	Conclusion
	References
14 Consideration of underserved groups and lower resourced environments
	Consideration of Underserved Groups
		Defining Underserved Populations
	Poverty and Disability
	Poverty as a Contributing Factor to Chronic Illness and Disability
		Social Determinants of Health
	Cultural Competence
		Predictors of Cultural Competence
	Conclusion
	References
15 On technology abandonment or discontinuance
	Introduction
	REASONS FOR NOT USING THE PROVIDED TECHNOLOGY
		Solution Didn’t Work as Desired
		Poor Collaborative Process
		Poor Design
		Lack of Support
		Inadequate Training
		Tasks, Goals, Procedures, or Tools Changed
		Skills or Abilities Are Inadequate or Change
		Solution Rejected for Subjective Reasons
		The User Came Up With an Alternate Solution
	Conclusion
	References
16 Assistive technology techniques, tools, and tips
	Assistive Technology Toolbox
		Case Management
		Case Management Deliverables
		On Standardization
		Case Note Standardization
			The functions of case noting
			The practice of case noting
			Ethical considerations
			A basic model
		Assistive Technology Case Noting
		The Functional Elements of Employment
		Matching Person and Technology
	Summary
	References
Index
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