Assessing Competitive Intelligence Software: A Guide to Evaluating Ci Technology

Contents......Page 6
Figures......Page 9
Tables......Page 10
Foreword......Page 12
Preface......Page 16
Acknowledgments......Page 24
CHAPTER 1 Value-Addedness and Information: Two Notions, One Goal......Page 26
From Data to Knowledge......Page 27
The Notion of Value......Page 34
The Value-Added Processes of Information Systems......Page 41
The Value-Added Processes of Expert and Intelligent Systems......Page 45
CHAPTER 2 A Conceptual Framework for Competitive Intelligence......Page 48
The Evolution of Competitive Intelligence......Page 49
Defining Competitive Intelligence......Page 52
Competitive Intelligence and Strategy......Page 60
The Competitive Intelligence Process......Page 62
Identification of CI Needs......Page 69
Acquisition of Competitive Information......Page 70
Organization, Storage, and Retrieval......Page 75
Analysis of Information......Page 76
Distribution of Intelligence Products......Page 80
CHAPTER 3 Identifying the Value-Added Processes of Competitive Intelligence......Page 82
Evaluating Information Technology......Page 83
Targeting the Value-Added Dimensions......Page 90
Identification of CI Needs......Page 91
Acquisition of Competitive Information......Page 95
Organization, Storage, and Retrieval......Page 98
Analysis of Information......Page 100
Development of CI Products......Page 103
Distribution of CI Products......Page 104
Additional Considerations......Page 105
CHAPTER 4 Overview of Competitive Intelligence Software Applications and Related Products......Page 108
A Typology of Technologies......Page 110
Identifying CI Technology......Page 119
CI Software Products Overview......Page 121
Knowledge.Works......Page 122
Market Signal Analyzer......Page 124
Strategy!......Page 125
Viva Intelligence Portal......Page 127
Wincite......Page 128
Wisdom Builder......Page 130
CHAPTER 5 Evaluating Competitive Intelligence Software......Page 134
Methodology......Page 135
Software Evaluation......Page 139
Knowledge.Works......Page 142
Strategy!......Page 143
Viva Intelligence Portal......Page 145
Wincite......Page 146
Discussion: Identification of CI Needs Capabilities......Page 148
Knowledge.Works......Page 152
Viva Intelligence Portal......Page 155
Wincite......Page 156
Discussion: Acquisition of Competitive Information Capabilities......Page 157
Knowledge.Works......Page 159
Viva Intelligence Portal......Page 161
Discussion: Organization, Storage, and Retrieval Capabilities......Page 162
Knowledge.Works......Page 163
Strategy!......Page 164
Wincite......Page 165
Discussion: Analysis of Information Capabilities......Page 166
Knowledge.Works......Page 167
Wincite......Page 168
Distribution of CI Products......Page 169
Global Assessment......Page 170
Conclusion: Competitive Intelligence Technology—Summary, Implications, and Trends......Page 174
Appendix: Do-It-Yourself Evaluation Form for CI Software......Page 180
Bibliography......Page 182
Resources......Page 196
About the Authors......Page 200
A......Page 202
C......Page 203
D......Page 204
G......Page 205
I......Page 206
M......Page 207
P......Page 208
S......Page 209
W......Page 211
Y......Page 212