Applied Conversation Analysis: Intervention and Change in Institutional Talk

Front Matter....Pages i-xii
Six Kinds of Applied Conversation Analysis....Pages 1-14
‘Some’ versus ‘Any’ Medical Issues: Encouraging Patients to Reveal Their Unmet Concerns....Pages 15-31
Changing Interactional Behaviour: Using Conversation Analysis in Intervention Programmes for Aphasic Conversation....Pages 32-53
Improving Response Rates in Telephone Interviews....Pages 54-74
Improving Ethnic Monitoring on a Telephone Helpline....Pages 75-97
Working with Childbirth Helplines: The Contributions and Limitations of Conversation Analysis....Pages 98-118
Simulated Interaction and Communication Skills Training: The ‘Conversation-Analytic Role-Play Method’....Pages 119-139
Should Mandatory Jobseeker Interviews be Personalised? The Politics of Using Conversation Analysis to Make Effective Practice Recommendations....Pages 140-160
Giving Feedback to Care Staff about Offering Choices to People with Intellectual Disabilities....Pages 161-183
Reflecting on Your Own Talk: The Discursive Action Method at Work....Pages 184-206
Conversation Analysis Applied to User-Centred Design: A Study of Who ‘The User’ Is....Pages 207-221
A Psychoanalyst’s Reflection on Conversation Analysis’s Contribution to His Own Therapeutic Talk....Pages 222-242
Back Matter....Pages 243-274