Analysis for Improving Performance: Tools for Diagnosing Organizations and Documenting Workplace Expertise

Contents......Page 8
Preface......Page 14
PART ONE: Analysis: The Key to Improving Performance......Page 18
1. Linking Improvement Programs to Important Organizational Goals......Page 20
2. Theoretical Foundation of Performance Improvement......Page 28
3. Case Study of Analysis for Performance Improvement......Page 54
PART TWO: Diagnosing Organizational Performance......Page 64
4. Concepts for Diagnosing Performance......Page 66
5. The Performance Diagnosis Process......Page 74
6. Constructing a Performance Improvement Proposal......Page 96
7. Documenting and Improving Work Processes......Page 110
8. Data Collection Methods......Page 124
PART THREE: Documenting Workplace Expertise......Page 140
9. The Nature of Workplace Expertise......Page 142
10. Documenting Job Descriptions......Page 152
11. Developing Task Inventories......Page 160
12. Documenting Process-Referenced Tasks......Page 172
13. Detailing Procedural Tasks......Page 180
14. Detailing System Tasks......Page 204
15. Detailing Knowledge Tasks......Page 234
PART FOUR: Managing Analysis Work to Improve Performance......Page 274
16. Organizing and Prioritizing Analysis Work for Maximum Performance Impact......Page 276
17. From Analysis to Performance Improvement......Page 286
Appendix......Page 294
References......Page 312
B......Page 322
D......Page 323
E......Page 324
I......Page 325
K......Page 326
O......Page 327
P......Page 328
R......Page 329
S......Page 330
V......Page 331
W......Page 332
About the Author......Page 334