An Introduction to Organizational Behavior

Title Page......Page 1
Licensing......Page 2
Table of Contents......Page 3
About the Authors......Page 7
Acknowledgments......Page 9
Dedications......Page 12
Preface......Page 13
Chapter 1 Organizational Behavior......Page 16
1.1 College Textbook Revolution: The Case of Unnamed Publisher......Page 17
1.2 Understanding Organizational Behavior......Page 21
1.3 Understanding Your Learning Style......Page 31
1.4 Understanding How OB Research Is Done......Page 35
1.5 Trends and Changes......Page 41
1.6 Maintaining Core Values: The Case of Nau......Page 50
1.7 Conclusion......Page 53
1.8 Exercises......Page 54
Chapter 2 Managing Demographic and Cultural Diversity......Page 55
2.1 Doing Good as a Core Business Strategy: The Case of Goodwill Industries......Page 57
2.2 Demographic Diversity......Page 60
2.3 Cultural Diversity......Page 84
2.4 The Role of Ethics and National Culture......Page 96
2.5 Managing Diversity for Success: The Case of IBM......Page 100
2.6 Conclusion......Page 104
2.7 Exercises......Page 105
Chapter 3 Understanding People at Work: Individual Differences and Perception......Page 107
3.1 Advice for Hiring Successful Employees: The Case of Guy Kawasaki......Page 108
3.2 The Interactionist Perspective: The Role of Fit......Page 112
3.3 Individual Differences: Values and Personality......Page 115
3.4 Perception......Page 136
3.5 The Role of Ethics and National Culture......Page 148
3.6 Using Science to Match Candidates to Jobs: The Case of Kronos......Page 153
3.7 Conclusion......Page 156
3.8 Exercises......Page 157
Chapter 4 Individual Attitudes and Behaviors......Page 160
4.1 People Come First: The Case of SAS......Page 161
4.2 Work Attitudes......Page 164
4.3 Work Behaviors......Page 176
4.4 The Role of Ethics and National Culture......Page 192
4.5 Rebounding from Defeat: The Case of Jeffrey Katzenberg......Page 195
4.6 Conclusion......Page 198
4.7 Exercises......Page 199
Chapter 5 Theories of Motivation......Page 202
5.1 A Motivating Place to Work: The Case of Zappos......Page 204
5.2 Need-Based Theories of Motivation......Page 207
5.3 Process-Based Theories......Page 217
5.4 The Role of Ethics and National Culture......Page 235
5.5 Motivation in Action: The Case of Trader Joe’s......Page 238
5.6 Conclusion......Page 241
5.7 Exercises......Page 242
Chapter 6 Designing a Motivating Work Environment......Page 246
6.1 Motivating Steel Workers Works: The Case of Nucor......Page 247
6.2 Motivating Employees Through Job Design......Page 250
6.3 Motivating Employees Through Goal Setting......Page 264
6.4 Motivating Employees Through Performance Appraisals......Page 273
6.5 Motivating Employees Through Performance Incentives......Page 282
6.6 The Role of Ethics and National Culture......Page 289
6.7 Motivation Key for Success: The Case of Xerox......Page 293
6.8 Conclusion......Page 296
6.9 Exercises......Page 297
Chapter 7 Managing Stress and Emotions......Page 299
7.1 Facing Foreclosure: The Case of Camden Property Trust......Page 300
7.2 What Is Stress?......Page 303
7.3 Avoiding and Managing Stress......Page 319
7.4 What Are Emotions?......Page 331
7.5 Emotions at Work......Page 336
7.6 The Role of Ethics and National Culture......Page 344
7.7 Getting Emotional: The Case of American Express......Page 347
7.8 Conclusion......Page 350
7.9 Exercises......Page 351
Chapter 8 Communication......Page 355
8.1 You’ve Got Mail…and You’re Fired! The Case of RadioShack......Page 356
8.2 Understanding Communication......Page 360
8.3 Communication Barriers......Page 366
8.4 Different Types of Communication and Channels......Page 383
8.5 The Role of Ethics and National Culture......Page 403
8.6 Employee Satisfaction Translates to Success: The Case of Edward Jones......Page 408
8.7 Conclusion......Page 411
8.8 Exercises......Page 412
Chapter 9 Managing Groups and Teams......Page 416
9.1 Teamwork Takes to the Sky: The Case of General Electric......Page 417
9.2 Group Dynamics......Page 421
9.3 Understanding Team Design Characteristics......Page 434
9.4 Management of Teams......Page 451
9.5 Barriers to Effective Teams......Page 458
9.6 The Role of Ethics and National Culture......Page 460
9.7 Green Teams at Work: The Case of New Seasons Market......Page 463
9.8 Conclusion......Page 466
9.9 Exercises......Page 467
Chapter 10 Conflict and Negotiations......Page 468
10.1 Negotiation Failure: The Case of the PointCast......Page 469
10.2 Understanding Conflict......Page 472
10.3 Causes and Outcomes of Conflict......Page 478
10.4 Conflict Management......Page 484
10.5 Negotiations......Page 492
10.6 The Role of Ethics and National Culture......Page 509
10.7 Avoiding Conflict at WorldCom: The Case of Bernard Ebbers......Page 512
10.8 Conclusion......Page 516
10.9 Exercises......Page 517
Chapter 11 Making Decisions......Page 521
11.1 Decision-Making Culture: The Case of Google......Page 522
11.2 Understanding Decision Making......Page 526
11.3 Faulty Decision Making......Page 541
11.4 Decision Making in Groups......Page 546
11.5 The Role of Ethics and National Culture......Page 555
11.6 Empowered Decision Making: The Case of Ingar Skaug......Page 558
11.7 Conclusion......Page 561
11.8 Exercises......Page 562
Chapter 12 Leading People Within Organizations......Page 568
12.1 Taking on the Pepsi Challenge: The Case of Indra Nooyi......Page 570
12.2 Who Is a Leader? Trait Approaches to Leadership......Page 574
12.3 What Do Leaders Do? Behavioral Approaches to Leadership......Page 581
12.4 What Is the Role of the Context? Contingency Approaches to Leadership......Page 586
12.5 What’s New? Contemporary Approaches to Leadership......Page 595
12.6 The Role of Ethics and National Culture......Page 613
12.7 Leadership Development: The Case of Starbucks......Page 618
12.8 Conclusion......Page 621
12.9 Exercises......Page 622
Chapter 13 Power and Politics......Page 625
13.1 Focus on Power: The Case of Steve Jobs......Page 626
13.2 The Basics of Power......Page 629
13.3 The Power to Influence......Page 636
13.4 Organizational Politics......Page 653
13.5 Understanding Social Networks......Page 660
13.6 The Role of Ethics and National Culture......Page 664
13.7 Getting Connected: The Case of Social Networking......Page 668
13.8 Conclusion......Page 671
13.9 Exercises......Page 672
Chapter 14 Organizational Structure and Change......Page 681
14.1 Organizational Structure: The Case of Toyota......Page 682
14.2 Organizational Structure......Page 686
14.3 Organizational Change......Page 699
14.4 The Role of Ethics and National Culture......Page 719
14.5 Changing for Good: The Case of Hanna Andersson Corporation......Page 722
14.6 Conclusion......Page 726
14.7 Exercises......Page 727
Chapter 15 Organizational Culture......Page 729
15.1 Building a Customer Service Culture: The Case of Nordstrom......Page 730
15.2 Understanding Organizational Culture......Page 733
15.3 Characteristics of Organizational Culture......Page 738
15.4 Creating and Maintaining Organizational Culture......Page 750
15.5 Creating Culture Change......Page 770
15.6 The Role of Ethics and National Culture......Page 775
15.7 Clash of the Cultures: The Case of Newell Rubbermaid......Page 778
15.8 Conclusion......Page 781
15.9 Exercises......Page 782