Advances in The Human Side of Service Engineering: Proceedings of the AHFE 2016 International Conference on The Human Side of Service Engineering, July 27-31, 2016, Walt Disney World®, Florida, USA

Front Matter....Pages i-xii
Front Matter....Pages 1-1
Linking Business and Technology for Future Customer Creation....Pages 3-10
User-Centered Arrangement of Public Services....Pages 11-21
What Makes a System Smart? Wise?....Pages 23-34
Physiological Evaluation and Quantification of Physician’s Cognitive Workload During Interaction with Computer Based Clinical System....Pages 35-44
Assessing the Quality of the A3 Thinking Tool for Problem Solving....Pages 45-48
Ethics in Service Design for Children with Autism and Cognitive Disabilities....Pages 49-61
Integrating Health Services Engineering: A Multidimensional Approach....Pages 63-72
Use of Smart Phones to Improve the Human Factors Engineering of People Suffering from Chronic Diseases....Pages 73-79
3DPro—Development of Low-Cost Prosthetics Using 3D Printing Technologies....Pages 81-91
Virtual Rehabilitation Use for Paretic Upper Limb for Individuals with Chronic Hemiparetic Stroke....Pages 93-99
Front Matter....Pages 101-111
Classification of EEG Features for Prediction of Working Memory Load....Pages 113-113
Are Behavioral Measures Useful for Detecting Cognitive Workload During Human-Computer Interaction?....Pages 115-126
Workload Model for Situation Awareness....Pages 127-137
Front Matter....Pages 139-147
Using Smartphones for Information Retrieval in Omnichannel Scenarios—Assessing the Effectiveness of Technological Triggers....Pages 149-149
Computer-Related Attributions: An Intercultural Comparison....Pages 151-159
The Impact of Causal Attributions on the User Experience of Error Messages....Pages 161-172
Front Matter....Pages 173-184
Toward a Value Metrics—A Service-Dominant Logic View....Pages 185-185
The Relationship Model of Three Benefit Factors in Delayed Benefit Services....Pages 187-197
Qualitative Analysis of Hospitality Extended to Patients by Reception Desk Clerks at Japanese Dental Clinics....Pages 199-210
Front Matter....Pages 211-222
A Taxonomic Classification for Advertising Design and Development Process Based on Concurrent Engineering....Pages 185-185
Program Entrepreneurship and Innovation: Education as the Core of Innovation....Pages 223-234
Study of the Difference in the Movement of Experienced and Inexperienced Persons in Japanese Bowing....Pages 235-244
Ethical Issues in Online Education....Pages 245-256
Front Matter....Pages 257-266
Describing Service Performances: What Are the Challenges?....Pages 267-267
A Field Evaluation: The Effects of Rear-Camera-On Mode for Texting While Walking....Pages 269-274
A Method to Detect Problems in Information Display Design of Fast Food Restaurants Based on Customers’ Eye Movement Data....Pages 275-285
An Assessment of the Occupational Noise Exposure of Toll Tellers Along the North Luzon Expressway....Pages 287-299
An Integrated Approach for Measuring and Managing Quality of Smart Senior Care Services....Pages 301-307
The Impact of Reviews and Average Rating on Hotel-Booking-Intention: A Qualitative Study....Pages 309-318
Front Matter....Pages 319-331
Reflecting Human Values in Service Design....Pages 333-333
From the University to Smart Cities—How Engineers Can Construct Better Cities in BRIC’s Countries: A Real Case from Smart Campus FACENS....Pages 335-345
How a Fab Lab Can Drive Ordinary People to Become Engineering Enthusiasts and Help to Make a Better Society....Pages 347-354
....Pages 355-364