Advances in Library Administration and Organization, Volume 20 (Advances in Library Administration and Organization)

cover.jpg......Page 1
INTRODUCTION......Page 2
OUR FIRST ETHNOGRAPHIC STUDY: THE LIBRARY AS COMPUTER METAPHOR......Page 3
OUR CURRENT RESTUDY: THE LIBRARY AS REAL WORLD METAPHOR......Page 4
THE LIBRARY AS "PROTECTED ARENA"......Page 6
"NEW WORK" AND THE LIBRARY AS "REAL WORLD"......Page 7
WHAT KEEPS THE LIBRARY STAFF FROM EMBRACING THE "NEW WORK?"......Page 9
THE CHANGE AGENT'S VISION OF MIDDLE-CLASS WORK......Page 10
THE CHALLENGE OF THE NEW METAPHOR LIBRARY AS REAL WORLD......Page 11
POSTSCRIPT: QUESTIONS FROM THE LIBRARY FLOOR......Page 13
References......Page 17
INTRODUCTION......Page 18
CHIEF INFORMATION OFFICERS - THE ROLE EVOLVES......Page 19
A VARIETY OF CIO MODELS EMERGE......Page 20
FROM IT MANAGEMENT TO IT LEADERSHIP......Page 25
FIVE CRITICAL LEADERSHIP ROLES OF A CIO......Page 26
Role 1: Strategic IT Direction Setting......Page 27
Role 3: IT Standards Development and Implementation......Page 28
Role 5: Institutional Return-On-Investment (ROI) in IT and Other Metrics Development......Page 29
Responsibility With Authority......Page 30
Centralized Versus Decentralized Organization......Page 31
Executive Ownership of IT Issues......Page 32
KEY ATTRIBUTES OF A CIO......Page 34
TOO MANY CHIEFS?......Page 35
References......Page 36
INFORMATION ETHICS, A PHILOSOPHICAL APPROACH......Page 38
REVIEW OF LIBRARY LITERATURE......Page 44
A PHILOSOPHICAL APPROACH......Page 49
Does Kant's Moral Theory Shed Any Light on the Limitations in Dowd's Argument?......Page 52
References......Page 66
LEARNER-CENTERED LIBRARY SERVICE AT A DISTANCE......Page 68
STUDENT SUPPORT......Page 76
MENTOR SUPPORT......Page 78
PROMOTION OF THE ELRC......Page 79
CONCLUSION......Page 80
References......Page 81
INTRODUCTION......Page 83
THE STATE......Page 84
DEFINITIONS......Page 86
THE SYSTEMS......Page 87
The Community Colleges of Spokane (CCS) District......Page 88
The Community Colleges of Spokane (CCS) Institutions......Page 89
The Community Colleges of Spokane (CCS) Learning Centers......Page 90
Spokane Community College......Page 92
Spokane Falls Community College......Page 93
Institute for Extended Learning......Page 94
Spokane Falls Community College Distance Learning Library Services......Page 95
Requests for Library/Media Materials and Services......Page 96
The Washington State University System......Page 98
Washington Higher Education Telecommunication System (WHETS)......Page 99
Enrollment Distributions for Washington State University......Page 101
Intercollegiate College of Nursing......Page 103
The Branch Campus Library......Page 104
Washington State University Spokane......Page 105
The Branch Campus Library......Page 107
Washington State University Tri-Cities......Page 108
The Branch Campus Library......Page 109
Washington State University Vancouver......Page 110
WSU Learning Centers......Page 112
WSU Distance Degree Program......Page 114
Distance Degree Library Services (DDLS)......Page 116
Staffing and Function of DDLS......Page 117
Summary of WSU Distance Learning Library Services......Page 118
ADMINISTRATIVE OVERVIEW AND CONCLUSIONS......Page 120
References......Page 121
INTRODUCTION......Page 123
A RESOURCE-BASED VIEW OF INFORMATION......Page 124
Burk and Horton's Nine Similarities Between Information and Traditional Resources......Page 125
RESOURCE-BASED OR KNOWLEDGE-BASED ORGANISATION......Page 132
Findings......Page 133
OUR RESEARCH - INFORMATION AS AN ASSET......Page 134
REVISING THE LIST......Page 135
ATTRIBUTES OF INFORMATION AS AN ASSET......Page 136
INTERVIEWS WITH SENIOR EXECUTIVES......Page 138
Repertory Grid Technique......Page 139
Step 1. The Identification of Elements or Information Assets......Page 141
Step 3. Analysing the Grid......Page 142
Interview with Head of Knowledge Management - Company C......Page 143
CONCLUSION......Page 145
References......Page 146
INTRODUCTION......Page 148
COURSES IN LIS PROGRAMS......Page 150
WHAT DOES THE LITERATURE SAY?......Page 154
PROPOSED COURSE CONTENT......Page 157
CONCLUSION......Page 161
References......Page 162
INTRODUCTION......Page 163
Achievement Motivation and Career Choice......Page 165
Career Motivation and Career Choice......Page 166
Sex-Role Orientation and Career Choice......Page 167
Early Family Socialization and Career Choice......Page 168
Influence of Role Models on Career Choice......Page 169
Parental Support and Career Choice......Page 170
Hypotheses......Page 171
Procedure......Page 172
Measurement of Sex-Role Orientation......Page 173
Descriptive Analyses......Page 174
Preliminary Analyses......Page 178
Analyses of Research Hypotheses......Page 179
Discussion of Results......Page 182
Limitations of the Research......Page 184
Implications for Library Administrators......Page 185
Implications for Career Counseling......Page 187
References......Page 188
Background Information Questionnaire......Page 191
Work and Family Orientation Questionnaire-2......Page 192
Career Motivation Measure......Page 194
Personal Attributes Questionnaire......Page 196
Early Family Socialization Measure......Page 197
Parental Support Measure......Page 198
E-METRICS: MEASURES FOR ELECTRONIC RESOURCES......Page 201
CONCLUSION......Page 208
References......Page 209
THE DATA IN THE CONTROLLING SYSTEM......Page 211
THE BALANCED SCORECARD MODEL......Page 212
The User Perspective......Page 214
The Financial Perspective......Page 217
The Perspective of Processes......Page 220
The Perspective of Potentials......Page 221
STRATEGY WITH THE BALANCED SCORECARD......Page 223
CONCLUSION......Page 224
References......Page 225
INTRODUCTION......Page 226
Statement of the Problem......Page 228
Purpose of the Study......Page 229
LITERATURE REVIEW......Page 230
Continuous Quality Improvement......Page 231
The Baldrige Award System......Page 232
Benefits of Implementing Continuous Quality Improvement in Libraries......Page 233
Barriers to Implementing Continuous Quality Improvement in Libraries......Page 234
The Movement from Quantitative to Qualitative Measures......Page 235
Performance Measures for Libraries Related to the Malcolm Baldrige National Quality Award Criteria......Page 236
Conclusion of the Review of Literature......Page 238
The Delphi Technique......Page 239
Population......Page 240
Instrumentation......Page 241
Changes by Panelists in the Number of Questionnaire Responses Between Rounds......Page 245
Research Question One......Page 246
Analysis by Category: Category One: Leadership......Page 247
Category 2: Strategic Planning......Page 248
Category 4: Information and Analysis......Page 249
Category 5: Faculty and Staff Focus......Page 250
Category 6: Library Program and Service Delivery and Support Management......Page 251
Category 7: Library Performance Results......Page 252
Research Question Two......Page 253
Category 1: Leadership......Page 254
Category 3: Student, Faculty and Stakeholder Focus......Page 255
Category 4: Information and Analysis......Page 256
Category 5: Faculty and Staff Focus......Page 257
Category 6: Library Program and Service Delivery and Support Management......Page 258
Category 7: Library Performance Results......Page 259
Research Question Three......Page 260
SUMMARY OF THE ANALYSIS OF RESULTS......Page 261
STUDY CONCLUSION......Page 262
Key Findings Regarding the Critical Processes......Page 263
Key Findings Regarding the Performance Measures......Page 264
References......Page 266
CRITICAL PROCESSES AND PERFORMANCE MEASURES WITH MEANS AND STANDARD DEVIATIONS FOR BOTH DELPHI ROUNDS......Page 269
LIST OF PREDICTIONS WITH MEANS AND STANDARD DEVIATIONS OF QUESTIONNAIRE RESPONSES......Page 289
sdarticle_011.pdf......Page 294
sdarticle_012.pdf......Page 297