Advances in Business, Management and Entrepreneurship: Proceedings of the 3rd Global Conference on Business Management & Entrepreneurship (GC-BME 3), 8 August 2018, Bandung, Indonesia

Cover......Page 1
Half Title......Page 2
Series Title Page......Page 3
Title Page......Page 4
Copyright Page......Page 5
Table of Contents......Page 6
Preface/foreword......Page 20
Editorial board......Page 22
Scientific committee......Page 24
Organizing committee......Page 26
Acknowledgements......Page 28
Section 1: Marketing management......Page 30
 The origins and consequences of trust in online shopping......Page 32
 How digital certificate affects e-commerce consumers trust and purchaseintention......Page 37
 Encouraging pro-environmental behavior through consumer innovativeness......Page 42
 Entrepreneurial marketing and marketing performance: The moderating roleof market-sensing capability......Page 49
 The role of brand equity in making decisions to choose higher educationfor new middle-class students......Page 54
 Dynamic marketing capabilities and company performance: Marketingregression analysis on SMEs in Indonesian......Page 57
 Is e-service quality required to develop customer satisfaction? A case studyof Grab Indonesia......Page 61
 The influence of brand personality dimension on brand equity......Page 64
 Consumer’s purchase intention on halal detergent in Jakarta......Page 68
 The usage of digital marketing channels in micro, small and mediumenterprises in Bandung District, Indonesia......Page 73
 Experiential marketing: A review of its relation to customer satisfaction inonline transportation (a study of GO-JEK company)......Page 76
 Redesigning the e-commerce Banyuwangi Mall for small and mediumenterprises......Page 81
 The effect of differentiation strategy on competitive advantage......Page 85
 Determinants of consumer purchase intention toward luxury brands......Page 89
 Analysis of direct premium influence on brand attitudes and consumerpurchase intention......Page 93
 Stimulus of social media: The influence of e-wom towards visiting interestin the Lodge Maribaya through trust as mediation variable......Page 97
 Factors influencing normative community pressure in brand community:A study of young entrepreneurs community of Mandiri Bank......Page 100
 Smartphone operating systems based on consumer perceptions in West Java......Page 104
 The role of personal innovation in online purchasing behavior amongIndonesian consumers......Page 107
 Whether service differentiation can add competitive advantage to enhanceconsumer satisfaction: Internet services at Indihome......Page 113
 The effect of service quality to customer satisfaction: A case study fromTimor Leste, Dili......Page 116
 Optimization of customer retention programs......Page 122
 Engaging young consumers with advergames: The effect of presence andflow experience......Page 126
 Increasing fish consumption: A perspective theory of planned behaviourand role of confidence......Page 131
 Understanding millennial decision making in buying a car: Lifestyle andpersonality......Page 137
 Sport motivation and decision to participate in the Tahura trail runningrace......Page 142
 Visual perception in improving learning motivation: Gender anddevelopmental study......Page 146
 The implication of social media marketing in modern marketingcommunication......Page 150
 Loyalty of the $1 barbershop customers: Investigating the roles of servicequality, satisfaction, and trust......Page 154
 The influence of birth certificate application process service toward publicsatisfaction in the population and civil registration agency of GarutRegency Indonesia......Page 161
 The influence of the restaurant atmosphere on customer loyalty througha hedonic experience......Page 165
 The dark side of life insurance in achieving sales targets......Page 170
 Exploration of Ludruk as potential icon in Indonesia show businessfor the millennial generation......Page 174
 The quality of halal tourism destinations: An empirical study of Muslimforeign tourists......Page 179
 Internal marketing effects on the Islamic work commitment and nurses’performance at Islamic hospitals......Page 184
 Analysis of green marketing on purchasing decisions......Page 189
 The effect of Customer Relationship Management (CRM) on customerloyalty......Page 193
 Customer relationship marketing performance in Sharia banking......Page 197
 Potential development strategy of marathon sports tourism in improving thevisits of tourists to Bandung......Page 201
 Effect of online servicescape on behavioural intention online reservationhotel services......Page 204
 The shape of member loyalty on cooperative enterprise and the factors toimpact it......Page 208
 Analysis of the model of memorable tourist experience, destination image,and tourist value on the revisit intention......Page 212
 Measuring regional working units development performance using theMDGS scorecard......Page 217
 Canvas business model 4.0 and evaluation of the effectivenessof using the lecture system for students......Page 221
 The influence of reputation and Customer Relationship Management(CRM) towards the competitive advantage of airlines in Indonesia......Page 225
 Analysis of tourist satisfaction against tourism product at Tanjung Kelayangbeach, Belitung regency......Page 228
 Factors influencing halal cosmetic brand advocacy: The role of self-brandconnection as a mediator......Page 232
 The implementation of mobile commerce applications to order systemsfor bike-sharing programs in Bandung......Page 238
 Influence of trust on online shopping in predicting purchase intention......Page 243
 The influence of endorser credibility, brand credibility, and brand equityon the purchase intention in online shopping: The Instagram phenomenon......Page 250
 Online reviews by beauty vloggers and its impact on buying interest......Page 255
 The influence of product knowledge on attitude and purchase intentionof mudharabah funding products in sharia banks in Mataram......Page 258
 The influence of economy experience with Pine and Gilmore concept oncustomer satisfaction: Survey of Transmart consumers in Padang City......Page 265
 Analysis of brand relationship in Ganesha public speaking......Page 274
Section 2: Financial management and accounting......Page 278
 The effect of life cycle stages on leverage in Indonesian listed companies......Page 280
 Spillover of panel causality Granger for monetary variables in somecountries’ emerging markets......Page 285
 Earnings management and value relevance before and after IFRSconvergency......Page 290
 Performance of the government’s subsidized mortgage during the period2015–2017......Page 298
 An analysis of influence of the government health expenditure on theperformance of pharmacy sector issuers in Indonesia stock exchange during2015-2017......Page 303
 The role of financial constraint on the relationship between working capitalmanagement and firms’ performance......Page 310
 Risk management in zakat institutions......Page 315
 The effect of risk, growth, firm size, capital structure, and earningspersistence on earnings response coefficient......Page 319
 The impact of tax amnesty policy in 2016 on the abnormal return andtrading volume activity in banking companies......Page 326
 Comparison of model, stabilization, and finance performance of shariacommercial banks and conventional commercial banks in Indonesiain 2012–2016......Page 330
 Industry growth, ownership structure, and capital structure in Indonesia......Page 333
 Investment experience to expected return: Consequences of risk behavior......Page 339
 Analysis of return on equity, current ratio and debt to equity ratioon Islamic stock price Jakarta Islamic Index......Page 343
 The relationship between financial accountability in a good corporategovernance concept with organizational performance......Page 347
 The relationship of the income tax system to self-assessment in the BadungBali district......Page 350
 Greed, parental influence and teenagers’ financial behavior......Page 352
 Executive compensation and risk: An empirical study in Indonesia......Page 358
 Influence of microcredit and business management training to micro andsmall business performance in West Java, Indonesia......Page 363
 Profitability, dividend policy and stock price volatility: Indonesia stockexchange......Page 367
 Why did Baitul Maal wa Tamwil (BMT) discontinue the linkage programwith Islamic banks? A case study in Indonesia......Page 372
 Information asymmetry in capital market: What, why and how......Page 376
 Effect of the return on investment towards fixed assets investmentat Rapih Metalindo Corporation......Page 382
 Understanding taxpayers’ attitudes towards tax amnesty policy......Page 387
 Family ownership and control in dividend and leverage decision making......Page 395
 Effect of profitability, investment opportunity set, free cash flow andcollateralizable assets to dividend......Page 400
 Tax expense and bonus mechanism on transfer pricingG.S.......Page 405
 Forecasting volatility stock price using the ARCH/GARCH method:Evidence from the Indonesia stock exchanges......Page 414
 Peer group model as a reference for bank performance assessment......Page 418
 Mandatory financial accounting standard based international financialreporting standard adoption and audit delay......Page 421
 Analysis of constant correlation optimal portfolio model......Page 425
 Gender responsive planning and budgeting implementation in Indonesia:Historical review and lessons learned......Page 430
 Corporate governance mechanisms and their performance......Page 435
 Impact of political risk, financial risk and economic risk on trading volumeof Islamic stocks exchange in Indonesia......Page 439
 Demographic analysis for the selection of an investment type for amateurgolfers......Page 444
 Intended use of initial public offerings proceeds, underpricing,and long-term market performance of stocks in Indonesia......Page 447
 Influence of financial literacy and financial attitude on individualinvestment decisions......Page 453
 Capital structure and investment opportunity set on the value of thecompany......Page 458
 Effect of market, profitability and solvability ratio to Market Value Added(MVA) companies listed in the Jakarta Islamic Index (JII)......Page 462
 Financial literacy and retirement savings ownership......Page 466
 Dynamics relationship between the composite and Islamic index in thecapital market of Indonesia......Page 471
 Empirical analysis of non-performing financing in the case of IndonesianIslamic banks......Page 478
 Is overconfidence and herding in Ponzi scheme investors influencedby demographic factors?......Page 482
 Effects of corporate governance and barriers to entry on financialperformance with intellectual capital as a mediating variable......Page 486
 The effect of adoption of the International Financial Reporting Standardon earning management......Page 491
 The Sharia microfinancial institution as an option to social investmentdecisions in a disruptive era......Page 499
 Corporate governance and finance pattern......Page 508
 Tick size change and market liquidation in the Indonesia stock exchange......Page 516
 Risk profile, good corporate governance, profitability, capital, and third-partyfunds interest rate of Indonesian banking......Page 523
 The influence of current ratio, debt-to-equity ratio, inventory turnover, andreturn on investment on price-earnings ratio of cement industry companieslisted at Indonesia stock exchange......Page 527
 Effects of accounting information and environmental information oninvestor’s decisions: An experimental study......Page 534
 Comparison of the quality between net income and total comprehensiveincome in an IFRS implementation context in Indonesia: Empirical studyon companies going public that are listed on the Indonesia stock exchangein the period 2011–2014......Page 539
 Evaluation of forensic auditor role as corruption eradicator......Page 545
 The impact of asset, mudharabah time deposit and Non Performing Financing (NPF) to profitability Islamic Banking in Indonesia......Page 551
Section 3: Green business......Page 560
 The impact of good corporate governance on firm value with corporatesocial responsibility as a mediating variable: Empirical study of publiclylisted mining companies on the Indonesia stock exchange......Page 562
 Greed, parental influence, and adolescent financial behavior......Page 567
 Green skills for green industries: Meeting the needs of the green economy......Page 573
 Standard energy management system PDCA cycle of ISO 50001 tominimize energy consumption in service operation......Page 578
 Value creation for competitive advantages of vegetable and dairy farmersthrough an integrated farming system in rural Bandung of West Java,Indonesia......Page 582
 The influence of research and development intensity, firm size, and familyownership on green product innovation......Page 587
Section 4: Innovation, information and technology, operations and supply chain......Page 592
 The influence of information technology and entrepreneurial orientation oncompetitiveness and business performance......Page 594
 QFD as a tool for improvement of transportation services in Bandung City......Page 599
 Agility logistics service providers performance model......Page 603
 The design of integrated information system bakery resource planning usingan enterprise resource planning system approach......Page 606
 Determinants of innovation among manufacturing firms in a developingcountry: Insights from Indonesia......Page 610
 An integrated framework to support the process supply chain in the tourismsector......Page 614
 Service quality analysis of the outpatient section at public hospitals......Page 617
 Evaluation of hospital management information systems: A model successthrough quality, user satisfaction, and benefit factors......Page 621
 The linkage between co-creation and soft innovation in firm performance:A survey of Indonesian hijab fashion creative industries......Page 626
 Identifying a defect’s cause using the Six Sigma method and designing animprovement: A case study......Page 632
Section 5: Organizational behavior, leadership and human resources management......Page 636
 The impact of the implementation of a quality management system onteacher productivity......Page 638
 Development of a human resources management capacity-strengtheningmodel for village government......Page 643
 Millennial generation employment: The impact of millennial characteristicson performance achievement......Page 646
 Developing strategies to stimulate employees’ performance: The case of anIndonesian banker......Page 652
 The mediating role of psychological empowerment on the effect ofperson-organization fit on innovative work behavior......Page 656
 Decision support system in determining an outstanding employee based onemployee performance assessment with analytical hierarchy processmethod......Page 661
 Impact of leadership style and organizational culture on employeeperformance......Page 665
 Intellectual capital and knowledge sharing linkages for enhancinginstitutional performance: Indonesia colleges case......Page 669
 The influence of leadership style on employee performance in constructioncompany......Page 673
 Impact of knowledge management on career development: A study amonglecturers in private college......Page 678
 The role of job demands and teamwork effectiveness in a harmonizingrelationship within police organizations......Page 683
 The influence of clan culture on Organizational Citizenship Behavior(OCB) with affective organizational commitment as intervening variableof employees......Page 688
 Transactional leadership in public sector......Page 692
 The influence of perceived organizational support and job characteristicson organizational citizenship behavior with employee engagementas intervening variable on pharmacists......Page 695
 The dynamics of community political participation in direct elections ofGianyar Regency in the reformation era......Page 700
 The influence of discipline coaching and physical working environment onemployee motivation in Kertas Padalarang company......Page 702
 The influence of ability on employee performance......Page 708
 The relationship of the factors that motivate nurses to provide completenursing care documentation......Page 715
 Work-life balance and work stress as antecedents of employee turnoverintention in private food processing organizations......Page 719
 The effects of environmental work and individual characteristics on jobstress among hospital nurses......Page 727
 The linking of knowledge management enabler and employee’sperformance......Page 732
 The impact of coaching and person-job fit on self-efficacy and performance......Page 735
 Polychronicity in the hotel industry in Bandung city......Page 738
 Learning culture and technology acceptance as predictors of employeeperformance in public electrical companies......Page 743
 The role of job satisfaction and organizational citizenship behavior indeveloping knowledge sharing behavior in private universities......Page 748
 The driving factors of wakif’s intention to pay waqh with cash at BantulRegency Yogyakarta......Page 753
 Work-family conflict: With antecedents of job involvement, role ambiguityand job demand with social support moderation......Page 756
 The role of mediation: Creative self-efficacy on the relationship betweencreative role identity, job creativity requirements and supervisor creativeexpectation to creative performance......Page 759
 Study of minimum wage comparison in Indonesia and Malaysia:An Islamic economics perspective......Page 763
 Nurses service quality in community health service using AnalyticHierarchy Process (AHP)......Page 768
 Trade liberalization and labor demand in Indonesia......Page 771
 The effect of job satisfaction and Organizational Citizenship Behavior(OCB) on employee engagement at star-rated hotels in Indonesia......Page 775
 Person-organization value fit and employee attitude: A study of bluecollaremployees......Page 779
 The impact of implementation of financial rewards and occupational safetyand health on job satisfaction at X Company......Page 783
 Effectiveness of HR departments’ roles implementation in hospitalityindustry......Page 788
 Collaborative-based academic supervision for principals......Page 793
 The effect of organization culture, leadership style and personalityon job satisfaction of auditors and supervisors: A case study of provincialand district/city inspectorates in West Java-Indonesia......Page 799
 The effectiveness of a mobile-based reward system on performance: A casestudy on Go-Jek online transportation drivers in Garut, Indonesia......Page 804
 Influence of ISO 9001: 2015 Quality Management System implementationon employee performance: A case study of UPI Academic Directorate......Page 808
 The mediating role of academic motivation in the influence of the Big Fivepersonalities on academic performance......Page 812
 The influence of transformational leadership on the affective commitmentmediated by inclusive organizational culture in an elementary school inZainuddin, Sidoarjo......Page 816
 Effect of work–family conflict on job performance through emotionalexhaustion as a mediating variable on nurses in the Emergency Departmentof the Regional Public Hospital (RSUD) Dr. Iskak Tulungagung......Page 823
 Influence of perceived organizational support for creativity and creativeself-efficiency on job satisfaction toward individual creativity in membersof non-profit organizations engaged in domestic stray animal care inSurabaya and Sidoarjo......Page 831
 Motivation and leadership on the performance of private higher educationlecturers......Page 841
 Planning for the development of village-owned enterprises (BUMDes)......Page 846
 The influence of staffing on work performance: A study on employees inthe production division of PT Samick Indonesia......Page 851
Section 6: Strategic management, entrepreneurship and contemporary issues......Page 860
 Barriers and sukuk solutions in Indonesia......Page 862
 Realized strategies and financial performance in the Indonesian bankingindustry......Page 869
 The effect of customer demand and supplier performance on competitivestrategy......Page 872
 Developing human capital industry through public private partnership: Is itprofitable?......Page 876
 Strategic management and entrepreneurship in the disruption era......Page 881
 How Information Technology (IT) firms survive in the disruptivetechnology era......Page 888
 Entrepreneurship promotion in the context of sustainable development goalsachievement......Page 891
 Management model of research clinic-based classroom action researchassistance according to the need of social science teachers in junior highschool......Page 896
 Does central policy influence performance of small and medium-sizedindustry? A case study of Footwear Central Industry in West Java,Indonesia......Page 902
 Queue teller performance analysis: Case study in a government bank......Page 907
 Entrepreneurial characteristics and business performance: A study of the“Suci” (holy) T-shirt production region in Bandung......Page 910
 Personal attitudes, family backgrounds, and contextual elements asantecedents of students’ entrepreneurial intentions: The case of Indonesianhigher education......Page 915
 Highest and Best Use (HBU) analysis as an alternative strategy of assessingasset utilization......Page 919
 Identification of e-government indicators for measuring smart governancein Bandung City, Indonesia......Page 924
 Reformulation in the basic of legal considerations about the basic in filingfor bankruptcy in Indonesian commercial court (The legal comparisonwith Malaysia and Singapore)......Page 930
 Analysis of small medium enterprise business performance in Indonesia......Page 934
 The relationship between innovation capacity and company performanceof creative industries in Indonesia......Page 937
 The role of formal education on entrepreneurial intention among students......Page 941
 Identification of student attitudes toward entrepreneurship......Page 946
 Impact of entrepreneurial skills and innovations on business success......Page 950
 Absorptive capacity as a strategy to improve business performanceof automotive companies in Indonesia......Page 956
 Analysis of business model canvas to increase competitiveness......Page 959
 The influence of entrepreneurial attitude toward entrepreneurship intentionof female students......Page 967
 The influence of attitude, subjective norm, self-efficacy, family environmenttowards entrepreneurial intention, mediated by entrepreneurship education,on students of faculty of economy of Ngurah Rai University......Page 972
 Upgrading the business performance: The role of the community......Page 977
 Development strategy of small medium enterprise in increasing the imageof Tasikmalaya as a halal culinary tourist destination......Page 981
 Influence of entrepreneurial learning on self-esteem and its impacton motivation of student entrepreneurship......Page 986
 The effect of the use of project based learning model on entrepreneurshipintensity based on adversity quotient......Page 990
 How does financial constraint affect SOE’s performance in Indonesia?......Page 994
 Organization culture and organization effectiveness......Page 1000
 Business ethics among sellers of imported used clothes in Royal PlazaSurabaya......Page 1004
 Improving teacher capability through clinical supervision with the PeerCoaching Grow Me (PCGM) approach......Page 1007
 Human capital to competitive advantage of micro industry coffe in GarutRegency through distinctive......Page 1012
 Early-warning systems for property price bubbles in Indonesia andstrategies to prevent business failures......Page 1017
 Impact from loan-to-value to housing price bubble in Indonesia and strategyto prevent business failure......Page 1022
 Psycho-economic phenomena, opportunistic behavior, and impacts on entrepreneurial failure......Page 1026
 Psycho-economic phenomena, opportunistic behavior, and impactson entrepreneurial failure......Page 1035
 Application of freedom of contract principle in agreements in theIndonesian business environment......Page 1044
Author Index......Page 1049