Achieving HR Excellence through Six Sigma

Cover
Endorsement Page
Half Title
Title Page
Copyright Page
Table of Contents
List of Figures
Foreword to Second Edition
Foreword
Acknowledgments
About the Author
TLS Continuum Acronyms
Introduction to Second Edition
Introduction to First Edition
Chapter 1 Organizational Excellence
	Definition of Excellence
	Definition of HR Excellence
	What Do We Do Next?
	Creating a Center of Excellence (COE)
	Notes
Chapter 2 The Road to Change
	Introduction
	1940–1950
	1950–1960
	1960–1970
	1970–1980
	1980–1990
	1990–2000
	2000–2010
	2010–2020
	Notes
Chapter 3 What Is the TLS Continuum?
	Introduction
	Transactional HR vs. Strategic HR
	The Nature of the TLS Continuum
	It Is a Manufacturing Thing
	We Tried That and It Didn’t Work in Our Organization
	It Is Too Highly Complex to Be Used in Most Organizations
	What Is the TLS Continuum?
	Principles of the Theory of Constraints
	Principles of Lean Management
	Principles of Six Sigma
	Notes
Chapter 4 Project Design and Team Dynamics
	Introduction
	Team Essentials
	Team Role and Responsibilities
	Project Essentials
	The Project Charter
	Project Selection
	Project Maps
	Notes
Chapter 5 Voice of the Customer
	Introduction
	Stakeholder vs. Shareholder
	SIPOC
	How Do We Measure the Voice of the Customer?
	Notes
Chapter 6 Organizational Waste
	Introduction
	Waste from Overproduction
	Waste of Waiting
	Waste of Overtransportation
	Waste of Overprocessing
	Waste of Excess Inventory
	Waste of Excess Motion
	Waste from Process Defects
	Waste of Underutilized Human Capital Potential
	Waste of Material Underutilization
	Notes
Chapter 7 The TLS Continuum Methodology
	Introduction
	You Don’t Need to Be a statistician
	Continuous Process Improvement Matrix
	Scientific Method vs. DMAIC Process
	DMAIC Business Case
	Define Stage
	Measure Stage
	Analyze Stage
	Improve Stage
	Control Stage
	Notes
Chapter 8 HRCI Body of Knowledge
	Introduction
	The HRCI Body of Knowledge
	HRCI Body of Knowledge: Leadership and Strategy
	HRCI Body of Knowledge: Talent Planning and Acquisition
	HRCI Body of Knowledge: Learning and Development
	HRCI Body of Knowledge: Total Rewards
	HRCI Body of Knowledge: Employee Relations and Engagement
	Notes
Chapter 9 How to Implement the TLS Continuum
	Introduction
	Pillar #1: Voice of the Customer
	Pillar #2: Organizational Alignment
	Pillar #3: Continuous Process Improvement
	Notes
Chapter 10 The Road to HR Excellence
	CARING More about Your Organization Than Others Think Wise
	RISKING More Than Others Think Safe to Change the Corporate Culture
	DREAMING More Than Others Think Practical about the Potential for Your Organization
	EXPECTING More Than Others Find Possible from Your Human Capital Assets
	Note
Further Reading
Bibliography
Index