Above the Clouds A Guide to Trends Changing the Way we Work

1. The End of Big Ego Leadership By Lorraine Mallinder  Respect is a two-way street A word from business: Eugenia Lianou and Paris Nikou, Maxi Coco-Mat  Big ego leadership may be out, but leaders still need solid egos Thoughts from academia: Jean-Francois Manzoni, IMD International  "Macho CEOs realise they need to soften style" Selected comments from the public  2. The Fragile Condition of CEOs By Josephine Woolley  Today's CEO is alive and kicking A word from business: John Condron, Yell  An increasingly tough job, but someone's got to do it Thoughts from academia: Phyl Johnson, University of Strathclyde Graduate School of Business  "Leave them to get on with the ribbon-cutting jobs" Selected comments from the public  3. Give Us More Shareholder Democracy By Josephine Woolley  An ethical business democracy A word from business: Jesus Catania, Mondragon Corporacion Cooperativa  Towards responsible corporate governance Thoughts from academia: Lutgart Van den Berghe, Vlerick Leuven Gent Management School, and Celine Louche, Vlerick Impulse Centre for Business in Society  "Transparency can easily be manipulated" Selected comments from the public  4. Outsourcing: A Zero-Sum Game? By Lorraine Mallinder  Eurozone must adapt to survive A word from business: Rijkman Groenink, ABN AMRO  Outsourcing: different trends and different implications Thoughts from academia: Marcus Alexander, London Business School  "The ultimate sufferer is the global workforce" Selected comments from the public  5. Risky Business: The Domino Effect of Global Risk By Josephine Woolley  Rationalising global risk A word from business: Marie-Christine Lombard, TNT  Offsetting risk with effective supply chain management Thoughts from academia: Kevin Hendricks, Richard Ivey School of Business, and Vinod Singhal, Georgia Institute of Technology  "Media inflates spectre of risk to large degree" Selected comments from the public  6. Ctrl-Alt-Delete: Generation Y Reboot the Workplace By Lorraine Mallinder  Keeping the Y-ers on board A word from business: Anne Catherine de Decker, Orange  No revolution, but generation Y is pushing in the right direction Thoughts from academia: Frederique Alexandre-Bailly, European School of Management (ESCP-EAP), and Beatrice Delay, Paris V University  "You"re a decade behind the times" Selected comments from the public  7. Ageism in the Era of Workforce Shrinkage By Josephine Woolley  Meeting the changing expectations of an older workforce A word from business: Tara Brady, B&Q  Forward thinking on workforce ageing Thoughts from academia: Alan Walker, University of Sheffield  "I may be in my 50s now, but I was 18 yesterday" Selected comments from the public  8. Changing the Game: Women at Work By Lorraine Mallinder  Diversity promotes a richer world-view A word from business: Andre van Heemstra, Unilever  Feminisation: a major change in the way we live and work Thoughts from academia: Harriet Bradley, University of Bristol  'Everything should boil down to results' Selected comments from the public  9. Under Pressure: Stress in the Workplace By Lorraine Mallinder  Securing staff commitment in a stressed-out, competitive world A word from business: Anton Lauber, Schurter  Tackling the root causes of stress Thoughts from academia: Andy Smith, Cardiff University  "For me, today, work is not more important than my health" Selected comments from the public  10. Can Work and Life Be Friends? By Josephine Woolley  Working better, not harder A word from business: Peter Brabeck-Lemathe, Nestle  Setting the standard for work-life balance Thoughts from academia: Maria Nuria Chinchilla, IESE Business School, University of Navarre  "Roll on the me-centred world" Selected comments from the public  11. Spirituality in the Workplace By Josephine Woolley  Unlocking individual potential A word from business: Marina Dewitte-Schiettecatte, Cronos  Workplace spirituality: contribution or contradiction? Thoughts from academia: Emma Bell, Queen Mary, University of London  "The job is as bad as ever, let's use spirituality as a 'sticking plaster' " Selected comments from the public  12. Love Me Do: Engineering Products and Services with Emotion By Lorraine Mallinder  Market-driven emotion A word from business: Frank M. Rinderknecht, Rinspeed  The real emotional economy: the fury and disappointment of living with poor products and services Thoughts from academia: Patrick Barwise, London Business School, and Sean Meehan, IMD International  "Anyone who claims immunity is talking with pride, not honesty" Selected comments from the public  13. The Age of Rage: Customers Get Stroppy By Lorraine Mallinder  Professional at all times A word from business: Geoff Fenlon, Edinburgh International Conference Centre  Customer dissatisfaction, complaint handling and recovery management Thoughts from academia: Tor Wallin Andreassen, Norwegian School of Management  "Tearful and angry after a few minutes of abuse" Selected comments from the public  14. Productivity in the IT Age By Josephine Woolley  Micro and macro productivity gains in an accelerated world A word from business: Juan A. Zufiria Zatarain, IBM  Thinking differently about IT and about productivity Thoughts from academia: Chris Clegg, Institute of Work Psychology, University of Sheffield  'Many companies don't understand productivity' Selected comments from the public  15. The Multiplication of Not-for-Profits By Josephine Woolley  NFPs in the 21st century: breaking out of the charitable paradigm A word from the not-for-profit sector: Charlie McConnell, Carnegie UK Trust  Social enterprise: too big to be ignored by business Thoughts from academia: John Vaughan, Liverpool John Moores University  NFPs "probably helping the overall business environment" Selected comments from the public  About EFQM