A-Z of Capacity Management: Practical Guide for Implementing Enterprise IT Monitoring & Capacity Planning

FOREWORD
ACRONYMS
PREFACE
	WHY I WROTE THIS BOOK
	WHO SHOULD READ THIS BOOK
	BOOK ORGANIZATION
	CONVENTIONS USED IN THIS BOOK
ACKNOWLEDGEMENTS
1 CAPACITY MANAGEMENT - ISSUES, GOALS, AND BENEFITS
	INTRODUCTION
	BENEFITS OF CAPACITY MANAGEMENT
	HOW DOES CAPACITY MANAGEMENT NEED ARISE?
	COMMON ERRORS IN IMPLEMENTING THE CAPACITY MANGEMENMT PROCESS
	CAPACITY MANAGEMENT VERSUS CAPACITY PLANNING
	COMPONENTS OF CAPACITY MANAGEMENT
	SUMMARY
	ORGANIZATIONAL APPRAISAL
2 CAPACITY MANAGEMENT STRATEGY
	INTRODUCTION
	CAPACITY MANAGEMENT MATURITY MODEL
	HOW TO DETERMINE ASSETS IN-SCOPE FOR CAPACITY MANAGEMENT
	HANDSHAKE WITH OTHER IT PROCESSES
	CAPACITY MANAGEMENT ORGANIZATION & STAKEHOLDERS
	BASIC REQUIREMENTS FOR CAPACITY MANAGEMENT COMPLIANCE
	CAPACITY MANAGEMENT TEAM ORGANIZATION
	SUMMARY
	ORGANIZATIONAL APPRAISAL
3 CAPACITY MANAGEMENT GAP ANALYSIS & KPIS
	CAPACITY MANAGEMENT GAP ANALYSIS
	CAPACITY MANAGEMENT - KEY PERFORMANCE INDICATORS (KPIS)
	SUMMARY
	ORGANIZATIONAL APPRAISAL
4 MONITORING AND RESOURCE DATA COLLECTION
	INTRODUCTION
	APPLICATION PERFORMANCE ISSUE - THE ROOT CAUSE
	COMMON CAPACITY MANAGEMENT METRICS
	SYSTEM RESOURCE UTILIZATION OVERVIEW
	RESOURCE DATA COLLECTION TECHNOLOGIES
	RESOURCE DATA COLLECTION METHODS
	RESOURCE LIMITATION TYPES – PHYSICAL AND APPLICATION
	SUMMARY
	ORGANIZATIONAL APPRAISAL
5 BUSINESS METRICS DATA COLLECTION TECHNIQUES
	INTRODUCTION
	BUSINESS METRICS, CLASSIFICATIONS, AND TYPES
	BUSINESS METRICS IDENTIFICATION TECHNIQUES
	BUSINESS METRIC DATA SOURCE TYPES
	BUSINESS METRICS DATA COLLECTION FORMAT
	DETERMINING BUSINESS METRIC CAPACITY LIMIT & SLA
	PERFORMANCE TESTING
	PERFORMANCE TESTING TYPES
	SUMMARY
	ORGANIZATIONAL APPRAISAL
6 DATA AGGREGATION METHODS & GRANULARITY
	INTRODUCTION
	DATA AGGREGATION METHODS
	DERIVED METRICS
	DATA AGGREGATION GRANULARITY/RESOLUTION
	SUMMARY
	ORGANIZATIONAL APPRAISAL
7 CAPACITY DATABASE (CDB) & DATA STORAGE TECHNIQUES
	INTRODUCTION
	IMPLEMENTING CAPACITY DATABASE (CDB/CMIS)
	CDB DATA AGGREGATION IMPLEMENTATTION STRATEGY: HARD VS SOFT
	CDB DATA REPOSITORY IMPLEMENTATION STRATEGY: SEPARATE VS. COMBINED
	SUMMARY
	ORGANIZATIONAL APPRAISAL
8 CAPACITY REPORTS
	INTRODUCTION
	CAPACITY REPORTS TYPES BY AUDIENCE
	CAPACITY REPORT - DISPLAY OPTIONS COMPARED
	SUMMARY
	ORGANIZATIONAL APPRAISAL
9 CAPACITY PLANNING
	INTRODUCTION
	CAPACITY PLANNING INPUTS
	CAPACITY PLANNING MODEL - FORECASTING SERVICE & RESOURCE
	CAPACITY PLANNING PREDICTION METHODS
	CORRELATION - ESTABLISHING RELATIONSHIP BETWEEN DATASETS
	CORRELATION ANALYSIS USING MICROSOFT EXCEL
	SUMMARY
	ORGANIZATIONAL APPRAISAL
10 BUILDING ANALYTICAL CAPACITY PLANNING MODEL
	INTRODUCTION
	MODELLING OBJECTIVE
	”A2Z” STORAGE SYSTEM MODEL - PERFORMANCE RESTRAINT RESOURCES
	MODELLING APPROACH
	THE MODELLING ASSUMPTIONS
	INFORMATION FROM HISTORICAL METRICS
	BUSINESS DEMAND FORECAST
	SERVICE DEMAND FORECAST
	RESOURCE UTILIZATION FORECAST
	INFRASTRUCTURE FORECAST
	CAPACITY PLANNING FOR SHARED IT INFRASTRUCTURE RESOURCES
	CRITICAL SUCCESS FACTORS FOR CAPACITY PLANNING MODEL
	SUMMARY
	ORGANIZATIONAL APPRAISAL
11 CAPACITY PLANNING REVIEW WITH STAKEHOLDERS
	INTRODUCTION
	REVIEW AUDIENCE
	CAPACITY METRICS VALIDATION & DRAFT CAPACITY PLAN REVIEW
	CAPACITY PLANNING MODEL AND DRAFT CAPACITY FORECAST REVIEW
	SUMMARY
	ORGANIZATIONAL APPRAISAL
12 THE CAPACITY PLAN
	WHAT IS CAPACITY PLAN?
	CONTENTS OF A CAPACITY PLAN
	SUMMARY
	ORGANIZATIONAL APPRAISAL
13 CAPACITY THRESHOLD ALERTING & RESPONSE TYPES
	INTRODUCTION
	WHAT IS THRESHOLD ALERTING
	CATEGORIES OF THRESHOLD ALERTING
	ALERT MESSAGES
	SUMMARY
	ORGANIZATIONAL APPRAISAL
14 CLOUD COMPUTING CAPACITY MANAGEMENT
	INTRODUCTION
	CLOUD COMPUTING CAPACITY MANAGEMENT - THE OPEN QUESTIONS
	CLOUD COMPUTING CAPACITY MANAGEMENT – WHAT TO EXPECT
	CAPACITY MANAGEMENT IN MACHINE LEARNING ERA
	SUMMARY
	ORGANIZATIONAL APPRAISAL
15 AUDITING THE CAPACITY MANAGEMENT PROCESS
	INTRODUCTION
	KEY CONTROL OBJECTIVES
	SCOPE
	CONTROL REQUIREMENTS
	SUMMARY
	ORGANIZATIONAL APPRAISAL
APPENDIX A – UNIX: PERFORMANCE DATA COLLECTION TECHNIQUES
	INTRODUCTION
	VMSTAT UTILITY
	SAR UTILITY
	IOSTAT UTILITY
APPENDIX B - WINDOWS: PERFORMANCE DATA COLLECTION TECHNIQUES
	LOGMAN.EXE
GLOSSARY OF TERMS