A guide to good business communication

Contents......Page 6
Introduction......Page 8
The Functions of Business Communication......Page 10
Written and Spoken Communication in Business......Page 11
Business and Other Styles of Communication......Page 15
Your Reasons for Writing or Speaking......Page 17
Getting the Right Reaction......Page 22
Assembling and Ordering Your Information and Arguments......Page 28
Letters......Page 38
Memos and E-mails......Page 45
Reports......Page 47
Incorporating Tables and Charts......Page 53
What Is a Sentence?......Page 63
Building Sentences into Paragraphs......Page 69
How Sentences and Paragraphs Affect the Way You Speak......Page 78
Using the Right Tone......Page 81
Choosing the Right Words......Page 87
Speaking Clearly......Page 90
Making Requests......Page 93
Answering Requests......Page 95
Writing Sales Letters......Page 98
Conducting Meetings......Page 102
Making Complaints......Page 107
Answering Complaints......Page 110
Clarifying Complex Problems......Page 114
Writing Reports......Page 117
Making Presentations......Page 119
7. Common grammatical mistakes......Page 123
Nouns and Pronouns......Page 124
Verbs......Page 126
Adjectives and Adverbs......Page 128
Prepositions......Page 130
Conjunctions......Page 131
Phrases and Clauses......Page 133
8. Punctuation......Page 135
Commas......Page 136
Semicolons......Page 138
Brackets......Page 140
Dashes......Page 141
Quotation Marks......Page 142
Question Marks......Page 143
Hyphens......Page 144
Commonly Misspelt Words......Page 145
Commonly Confused Words......Page 148
Answers to Exercises......Page 152
Further reading......Page 166
G......Page 168
V......Page 169
I......Page 170
S......Page 171
W......Page 172