70-685: Windows 7 Enterprise Desktop Support Technician Updated First Edition Lab Manual

Cover......Page 1
Title Page......Page 3
Copyright......Page 4
Brief Contents......Page 5
Contents......Page 7
Lab 1. Installing Windows 7......Page 9
Exercise 1.1: Installing Windows 7 from a DVD......Page 11
Exercise 1.3: Joining a Workstation to a Domain......Page 14
Exercise 1.4: Identifying Your System Components......Page 15
Exercise 1.5: Using Event Viewer......Page 18
Lab 2. Configuring Network Connections......Page 22
Exercise 2.1: Troubleshooting Network Connectivity......Page 24
Exercise 2.2: Configuring IPv6......Page 27
Exercise 2.3: Troubleshooting Name Resolution Problems......Page 29
Exercise 2.4: Looking at Network Statistics and Port Usage......Page 30
Lab 3. Troubleshooting Login Problems......Page 32
Exercise 3.1: Troubleshooting Login User Rights......Page 34
Exercise 3.2: Troubleshooting Disabled and Locked Accounts......Page 36
Exercise 3.3: Looking at Computer Accounts......Page 40
Exercise 3.4: Troubleshooting Credential Manager......Page 42
Lab 4. Configuring VPN Connections......Page 43
Exercise 4.1: Creating a VPN Connection......Page 45
Exercise 4.2: Troubleshooting a VPN Connection......Page 46
Exercise 4.3: Installing a Wireless Connection......Page 48
Exercise 4.4: Troubleshooting Wireless Connections......Page 51
Lab 5. Troubleshooting Hardware Issues......Page 53
Exercise 5.2: Running Disk Tools......Page 55
Exercise 5.3: Working with Device Manager......Page 56
Exercise 5.4: Checking for Unsigned Drivers......Page 57
Exercise 5.5: Troubleshooting Hardware Problems......Page 58
Lab 6. Troubleshooting Boot Up Issues......Page 63
Exercise 6.1: Looking at Safe Mode......Page 64
Exercise 6.2: Using Last Known Good Configuration......Page 66
Exercise 6.3: Working with the Boot Environment......Page 67
Lab 7. Recovery Folders and Files......Page 70
Exercise 7.1: Working with Folders......Page 72
Exercise 7.2: Using Restore Points......Page 76
Exercise 7.3: Creating a Backup......Page 77
Lab 8. Working with Printers......Page 79
Exercise 8.1: Installing a Local Printer......Page 80
Exercise 8.2: Installing a Network Printer......Page 81
Exercise 8.3: Troubleshooting Printing......Page 83
Lab 9. Dealing with Software Issues......Page 88
Exercise 9.1: Configuring Software Compatibility Options......Page 90
Exercise 9.2: Installing Windows XP Mode......Page 92
Exercise 9.3: Using the Standard User Analyzer......Page 93
Exercise 9.4: Troubleshooting Windows Installer Issues......Page 96
Lab 10. Managing and Monitoring Performance......Page 98
Exercise 10.1: Analyzing Performance......Page 100
Exercise 10.2: Configuring Virtual Memory......Page 102
Exercise 10.3: Configuring Power Options......Page 103
Lab 11. Configuring and Troubleshooting Internet Explorer......Page 106
Exercise 11.1: Configuring and Testing Internet Explorer......Page 108
Exercise 11.2: Troubleshooting Internet Explorer......Page 113
Exercise 11.3: Using Group Policies with Internet Explorer......Page 114
Lab 12. Resolving Security Settings......Page 117
Exercise 12.1: Configuring Windows Firewall......Page 119
Exercise 12.2: Using Windows Defender......Page 120
Exercise 12.3: Looking at Encrypting File System......Page 121
Exercise 12.4: Using BitLocker......Page 124
Appendix: Lab Setup Guide......Page 126