مشخصات کتاب

7 Winning Conflict Resolution Techniques: Master Nonviolent and Effective Communication Skills to Resolve Everyday Conflicts in the Workplace, Relationships, Marriage and Crucial Conversations

ویرایش:  
نویسندگان: Gerard Shaw. Tbd  
سری:  
ISBN (شابک) : 1647800668, 9781647800666 
ناشر: Communication Excellence 
سال نشر: 2020 
تعداد صفحات: 156
[204] 
زبان: English 
فرمت فایل : PDF (درصورت درخواست کاربر به PDF، EPUB یا AZW3 تبدیل می شود) 
حجم فایل: 1 Mb 

در صورت تبدیل فایل کتاب 7 Winning Conflict Resolution Techniques: Master Nonviolent and Effective Communication Skills to Resolve Everyday Conflicts in the Workplace, Relationships, Marriage and Crucial Conversations به فرمت های PDF، EPUB، AZW3، MOBI و یا DJVU می توانید به پشتیبان اطلاع دهید تا فایل مورد نظر را تبدیل نمایند.

توجه داشته باشید کتاب 7 تکنیک برنده حل تعارض: مهارت های ارتباطی بدون خشونت و موثر برای حل تعارضات روزمره در محل کار، روابط، ازدواج و گفتگوهای حیاتی نسخه زبان اصلی می باشد و کتاب ترجمه شده به فارسی نمی باشد. وبسایت اینترنشنال لایبرری ارائه دهنده کتاب های زبان اصلی می باشد و هیچ گونه کتاب ترجمه شده یا نوشته شده به فارسی را ارائه نمی دهد.

توضیحاتی در مورد کتاب 7 تکنیک برنده حل تعارض: مهارت های ارتباطی بدون خشونت و موثر برای حل تعارضات روزمره در محل کار، روابط، ازدواج و گفتگوهای حیاتی



توضیحاتی درمورد کتاب به خارجی

Become an Expert of Conflict Resolving Through Verbal and Non-Violent Methods! Have you ever been so angry at someone that you shouted mean things in his/her face just to hurt them? Or has it been done to you? Did you find yourself in a situation where you don\'t know how to respond to someone shouting at you and throwing false accusations? Did you ever feel bad for days after a certain conflict, worried you\'ve damaged the relationship with that person? If it makes you feel better, we have all went through at least one of those situations. Throughout our lives, we enter numerous conflicts with our family members, friends, work colleagues... Afterwards, we often feel drained, tired, depressed even. It might sound weird, but conflicts are a normal, common occurrence. Even if you are not a type of person that often engages in conflict, you simply can\'t avoid it. However, not all conflicts are the same. We should all aim to resolve our conflicts in a verbal, non-violent way. There are even methods and techniques to use conflict for our personal growth and developing emotional intelligence. This book will help you understand different types of conflict and how to emerge as a winner without disrupting your internal peace. We say mean things when we\'re angry, especially if we feel strongly about a certain point or if we have a stubborn streak in general. Sometimes we even say things we don\'t mean, only to regret it later when the person we\'re arguing with feels genuinely hurt. This guide will help you control your emotions, put a leash on your impulsive reactions and teach you how to resolve conflict in a calm, peaceful way, whether in the workplace, in your marriage or with family and friends. What you\'ll be able to do after you read this book: Understand where conflict comes from Recognize different types of conflict and deal with them accordingly Avoid unhealthy ways people deal with conflict Recognize different stages of conflict and your emotional state Build stronger relationships based on trust and respectfulness Use empathy to understand another\'s emotions and act compassionately Master the verbal communication technique for resolving conflict Use your body language to emphasize your verbal communication Control how you react to certain triggers and avoid emotional outbursts Develop your emotional intelligence Achieve peace and harmony in your relationships and workplace We humans tend to push unresolved issues under the carpet and suppress out emotions because we feel like it will help resolve a conflict peacefully. If you\'ve ever done this, you need this book to show you just how much damage you\'re unintentionally doing to yourself and to the people you care about by doing it. Avoiding conflict is not healthy. Even if you\'re a naturally calm, relaxed person, there are situations when your voice should be heard, and this book will help you recognize those situations and deal with them. Do you want to build strong, healthy relationships, resolve conflict in a constructive, peaceful way and bring harmony to your professional and personal life? Scroll up and click on \'Buy Now with 1-Click\' and Get Your Copy!

فهرست مطالب

INTRODUCTION
CHAPTER ONE
Understanding the World of Conflict
Stages of Conflict
Causes of Conflict
Professional Conflict
Relationship and Interpersonal Relationship Conflict
Personal Conflict
Chapter Summary
CHAPTER TWO
Foundations of Conflict Resolution
Stronger Relationships
Goal Achievement and Success
Showing Excellent Leadership and Team Management Skills
Embracing New Perspectives
Conflict Resolution Theories
Conflict Theory One: Morton Deutsch - Cooperative Model
Conflict Theory Two: Roger Fisher and William Ury
Conflict Theory Three: John Burton - Human Needs Model
Conflict Theory Four: Bush, Folger and Lederach
Problem-Solving Behaviors
Openness
Empathy
Equality
Positivity
Chapter Summary
CHAPTER THREE
Conflict Resolution Technique 01 - Mastering the Power of Conversation Through Verbal Communication
Effective Speaking
Word Choice
Tone of Voice
The Effect of Breathing
Volume
Transparency and Clarity
Silence and Pauses
Difficult Conversations
“What Happened?”
Heightened Emotions
Personal Identity
Managing Difficult Conversations
Stick to Having a Fact-based Discussion
Be Assertive Yet Empathetic
Stay Confident While Being Transparent
Don’t Take Anything Personally
Get Curious and Stay Interested
End With a Solution or Purpose
Chapter Summary
CHAPTER FOUR
Conflict Resolution Technique 02 - Mastering the Power of Conversation Through Non-Verbal Communication
Facial Expressions
Movement and Posture
Gestures
Eye Contact
Touch
Personal Space
Signs That Conflict is on the Rise
Conflict Diffusion Techniques
Learning the POP Method
Learning the SAFER Method
Chapter Summary
CHAPTER FIVE
Conflict Resolution Technique 03 - Managing Emotions
Developing Self-Awareness
Take a Step Back and Observe Yourself
Keeping a Journal
Practice Self-Reflection
Practice Mindfulness
Ask for Feedback
Dealing With Anger During Conflict
Patience
Breathing
Walk Away
Laugh a Little
Positive Self-Talk
Forgiveness
Be More Accommodating and Less Prideful
Chapter Summary
CHAPTER SIX
Conflict Resolution Technique 04 - Changing Minds through Persuasion and Negotiation
First Position: Self
Second Position: Others
Third Position: Observer
The Combination: Triple Position
What is Persuasion? What is Negotiation?
Persuasion
Negotiation
How Do You Choose?
How to Resolve Conflict Through Persuasion and Negotiation
Using Positive Persuasion Techniques to Resolve Conflict
Using Negotiation Techniques to Resolve Conflict
Chapter Summary
CHAPTER SEVEN
Conflict Resolution Technique 05 - Developing Emotional Intelligence So You Can Resolve Conflict Like a Leader
How to be Self-Motivating
Surround Yourself with Positive People and Environments
Do Not Overthink
Track Your Success
Be Helpful
How Self-Regulation Decreases Conflict and How to Develop it
Become Open to Change
Practice Self-Discipline
Talk Back to Your Inner Critic
Breathe Under Pressure
Identify the Outcome
How Empathy Can Resolve Conflict
Push Your Limits
Ask for Constructive Criticism
Check in Often
See Someone Else's Point of View
Keep Your Judgment at Bay
Ask Empathetic Questions
Chapter Summary
CHAPTER EIGHT
Conflict Resolution Technique 06 - The Strategy of Peace
Constructive Confrontation
Observe the Situation
Identify All Your Options
Confirm Understanding
Reminisce on Past Success (NOT Past Mistakes)
Allow Time for Thought Processing and Effective Responses
Take Breaks
You Don’t Always Need to Be Right
Am I Right or Am I Being Prideful?
Is it Worth Winning the Argument?
What Caused the Conflict?
Are You Being Spiteful or Hurtful?
When Conflict Cannot Be Resolved
Ending A Conflict Gracefully
How to Apologize
Acknowledgment
Responsibility
Understanding and Empathy
Chapter Summary
CHAPTER NINE
Conflict Resolution Technique 07 - The Power of Keeping an Open Mind
Reframing Your Mind for Effective Conflict Resolution
Underline the Root of the Issue
Reframe the Negative
Viewing Conflict as a Positive
Personal Growth
Relational Growth
Structural Growth
FINAL WORDS
RESOURCES
YOUR FREE GIFT IS HERE!

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