30 Minutes to Deal with Difficult People (30 Minutes)

Contents......Page 4
People! Can’t live with them … can’t live without them!......Page 8
Recognizing our infamous trio of difficult people!......Page 10
Dealing with difficult people – the strategy of this book......Page 11
Why are people difficult?......Page 12
2 The Abrasive Personality......Page 15
Characteristics of the abrasive personality......Page 17
Why are people abrasive?......Page 18
Consequences of the abrasive personality in the workplace......Page 19
3 The Type A Stress-Prone Personality......Page 21
Recognizing the Type A stress-prone person......Page 22
Characteristics of the Type A personality......Page 24
Why are people Type A?......Page 26
Consequences of Type A behaviour in the workplace......Page 27
4 The Aggressive Personality......Page 29
Characteristics of the aggressive personality......Page 31
Why are people aggressive?......Page 33
Consequences of aggressive behaviour in the workplace......Page 34
5 Coping with Difficult People in the Workplace......Page 36
Anger and conflict management......Page 37
Understanding conflict......Page 39
Managing your anger......Page 42
Dealing with criticism......Page 44
Role negotiation......Page 47
Managing your own Type A behaviour......Page 48
Managing the ‘difficult’ behaviour of your Type A boss or colleague......Page 52
Dealing with the abrasive personality......Page 54
Dealing with the aggressive personality......Page 55
Step One: Identify your goals and objectives......Page 58
Step Three: Identify the strategies and the approach to be used......Page 59
Step Five: Share and discuss your plan with another person or group......Page 60
Step Eight: Reward success......Page 61
A Final Word......Page 62
References......Page 64