30 Minutes to Boost Your Communications Skills (30 Minutes Series)

CONTENTS......Page 4
INTRODUCTION......Page 6
1RECOGNISE THE BENEFITS OF BOOSTING YOUR COMMUNICATION SKILLS......Page 8
When Communication Fails......Page 9
What are the Implications of failed communication......Page 10
When communication succeeds......Page 11
Summary......Page 12
Three important terms......Page 13
Step 2: Choose between words, actions and images......Page 14
Step 4: Receive the Message......Page 15
Step 6: Act on the Message......Page 16
Summary......Page 17
Major blockages to communication......Page 18
Summary......Page 21
Set aside time to do your homework......Page 22
Summary......Page 24
5 KNOW YOUR MESSAGE AND YOUR PURPOSE......Page 25
Refine your message......Page 26
Be sure to ask why......Page 28
Summary......Page 29
Ask questions......Page 30
Summary......Page 33
Evaluate your choices......Page 34
Consider the implications......Page 35
Summary......Page 36
Establish the context......Page 37
Include only the essentials......Page 38
Create a basic structure......Page 39
Summary......Page 40
9 SEQUENCE INFORMATION......Page 41
Order of Importance......Page 42
Mnemonics......Page 43
Summary......Page 44
10 DETERMINE THE APPROPRIATE TONE......Page 45
Your behaviour......Page 46
Summary......Page 47
11 SELECT WORDS, ACTIONS AND IMAGES WITH CARE......Page 48
Keep your communication simple......Page 49
Be specific......Page 50
Be sensitive to inadvertent insults......Page 51
Summary......Page 52
Grammar and typography......Page 53
Accuracy and promises......Page 54
Format and layout......Page 55
Summary......Page 56
How do you look?......Page 57
How does your office look?......Page 58
Summary......Page 59
14 SEEK FEEDBACK: NEGATIVE AND POSITIVE......Page 60
Concetrate......Page 61
Summary......Page 62
Learn from what you do......Page 63
Learn from what other people say......Page 64
Summary......Page 65