24 7 Innovation: A Blueprint for Surviving and Thriving in an Age of Change

Copyright
 Contents
 Acknowledgments
 Introduction
 PROLOGUE FROM BOXES TO LINES 
 PART 1 Surviving and Thriving in an Age of Change
 CHAPTER 1 INNOVATION FOR COMPETITIVE ADVANTAGE
 PROCESS AND INNOVATION
 PERVASIVE INNOVATION
 SURVIVAL OF THE FITTEST
 FREE MARKETS AND KOCH INDUSTRIES
 THE MIGRATION TO 24/7 INNOVATION
 THE CONCEPT OF CAPABILITIES
 INNOVATION AS A CAPABILITY
 RADICAL VERSUS INCREMENTAL INNOVATION
 COORDINATION WITH CUSTOMERS
 PART 2 The Blueprint
 CHAPTER 2 PROCESS- ENABLED INNOVATION
 R1: RETHINK
 Process Pipelining
 An Ancient Legacy
 R2: RECONFIGURE
 Question Time. R3: RESEQUENCEQuestion Time
 R4: RELOCATE
 Question Time
 R5: REDUCE
 Question Time
 R6: REASSIGN
 Question Time
 R7: RETOOL
 Question Time
 PUTTING IT TOGETHER AT INVENSYS
 MAN FROM MARS AND THE SEVEN Rs
 CHAPTER 3 CREATING A CULTURE OF INNOVATION
 CREATING A WORLD-CLASS TEAM: WILLIAMSF1
 LEADING FROM THE TOP
 EFFECTIVE LEADERSHIP
 A PROCESS FOR INNOVATION
 FOUR EASY STEPS TO INNOVATION
 Envision
 Enable
 Explode
 EmpowerTool
 THE INNOVATION HEARTBEAT
 INDIVIDUAL TALENTS
 CHANGING THE CULTURE
 IDENTIFYING AND TRAINING THE TALENT
 Macro-Thinking
 Entrepreneurial Mind-Set. Making Use of KnowledgeTHE TRAUMAS OF CULTURAL TRANSFORMATION:MÖLNLYCKE HEALTH CARE
 The Struggle of Management
 The Struggle of Employees
 Tension and Creativity
 Connecting the Dots
 CONTINUOUS INNOVATION
 CHAPTER 4 CUSTOMER STRATEGIES
 CONSUMER POWER
 ON THE MOVE: THE IMPACT OF MOBILE COMMERCE
 ADDING VALUE TOYOUR CUSTOMERS
 ADDING VALUE: NEW BUSINESS STRATEGIES
 HEARING YOUR CUSTOMERS
 HEARING CUSTOMERS: CUSTOMER COLLABORATION
 HEARING CUSTOMERS: PREDICTING THE FUTURE
 HEARING CUSTOMERS: WHO TO LISTEN TO
 SERVING YOUR CUSTOMERS
 SERVING CUSTOMERS: DIVINING INTENTIONS. SERVING CUSTOMERS: CUSTOMERS' PROCESSESHIRING THE CUSTOMER
 SERVING AND HIRING THE CUSTOMER: SUN MICROSYSTEMS
 CREATING THE FUTURE
 CHAPTER 5 TECHNOLOGY AND INNOVATION
 NOT THE SILVER BULLET -YET
 AUTOMATING PROCESSES
 CONNECTING THE DOTS THROUGH TECHNOLOGY
 CREATING VIRTUAL ENTERPRISES
 Going Virtual at Universal Leven
 CHANGE THE RULES OF THE GAME
 COLLABORATE THROUGHOUT THE VALUE CHAIN
 INCREASE EMPLOYEES' KNOWLEDGE
 Simulated Learning at BellSouth
 LAUNCH NEW BUSINESSES
 Launching Global Village Telecom
 SOME GOLDEN RULES
 CHAPTER 6 INNOVATION THROUGH MEASUREMENT
 THE PURPOSE OF MEASURES. WAYS THAT MEASURE DRIVE INNOVATIONPoint 1: Focusing on the Outcomes
 Point 2: Shooting for Stretch Performance
 Point 3: Measuring the Right Thing
 THE PERFORMANCE PRISM
 AVOID SQUEEZING THE BALLOON
 FOCUS ON THE FUTURE
 LINK INCENTIVES TO OBJECTIVES
 THE RESULTS AT PPL
 PART 3 Making It Happen
 CHAPTER 7 TARGETING INNOVATION
 DETERMINING PRIORITIES
 NOT ALL CAPABILITIES ARE CREATED EQUAL
 MOVING BEYOUND THE BOXES TOTHE LINES
 THE HUNT FOR EFFICIENCY
 BEYOND THE STANDARD ITM
 AVOIDING THE PITFALLS
 CREATING VALUE
 SENSITIVITY ANALYSIS
 THE BIGGER PICTURE
 A PORTFOLIO OF CHANGE.