100% Career Success

Front Cover......Page 1
Title Page......Page 4
Copyright......Page 5
Contents......Page 6
Preface......Page 14
Acknowledgments......Page 20
1 FINANCES AFTER GRADUATION......Page 22
Understanding Income......Page 23
Understanding Expenses......Page 24
Insurance Costs......Page 25
Major Purchases......Page 27
The Credit Report......Page 30
Credit Scores......Page 31
Raising Your Credit Score......Page 32
Investment Plans......Page 34
Creating a Spending Plan......Page 38
Estate Planning......Page 39
2 LEGAL ISSUES IN THE WORKPLACE......Page 46
Legal and Ethical Issues......Page 47
Privacy Issues in the Workplace......Page 48
Employee Physical and Drug Testing......Page 51
Employment Benefits......Page 52
Workplace Discrimination......Page 53
Harassment in the Workplace......Page 55
Leaving a Job......Page 57
3 BUSINESS COMMUNICATION......Page 64
Communication: An Overview......Page 65
Factors of Effective Communication......Page 66
Getting Along with Others......Page 67
Conflict Resolution......Page 68
Handling Corrective Feedback......Page 69
Customer Service......Page 71
Business Letters......Page 74
Memos......Page 76
E-Mails......Page 79
4 INFORMATION SKILLS......Page 88
The Importance of Information Literacy......Page 89
Information-Literacy Competency......Page 90
Strategies for Developing Information-Literacy Competency for theWorkplace......Page 92
Campus Resources......Page 95
The Internet......Page 96
Professional Organizations......Page 99
Community Resources......Page 100
5 TIME MANAGEMENT......Page 108
Elements of Time Management......Page 109
Goal Setting......Page 110
Planning......Page 111
Analyzing How Your Time Is Spent......Page 113
Becoming Organized......Page 119
Effective Scheduling......Page 120
Overcoming Procrastination......Page 122
Delegating Effectively......Page 126
Reducing E-Mail Overload......Page 127
Time Management: Some Final Tips......Page 129
6 PROJECT MANAGEMENT......Page 134
Project Management: An Overview......Page 135
The Life Cycle of a Project......Page 136
Project Planning......Page 137
The Work Breakdown Structure......Page 138
Project Scheduling......Page 141
Allocating Resources......Page 143
Project Control......Page 144
The Characteristics of Successful Project Managers......Page 146
Project Termination......Page 148
7 PROFESSIONALISM IN THE WORKPLACE......Page 154
The Office of the Twenty-First Century......Page 155
Making a Positive First Impression......Page 156
Attitude Counts......Page 158
Dealing with Difficult Peers......Page 160
Dealing with a Difficult Supervisor......Page 162
Resolving Conflict......Page 164
Dealing with Stress Effectively......Page 165
Performance Appraisals, Raises, and Promotions......Page 166
Workplace Etiquette Do\'s and Don\'ts......Page 169
Business Lunch Meetings......Page 170
Company Parties......Page 173
8 CAREER ADVANCEMENT STRATEGIES......Page 180
Lifelong Learning Strategies and Professional Development......Page 181
Professional Organizations......Page 182
Online Resources......Page 184
Applying Your Learning Preferences to Career Development......Page 185
The Professional Supervision Process......Page 186
Mentoring......Page 187
Interpersonal Skills......Page 189
Management......Page 191
Leadership Skills......Page 193
Change Management......Page 195
Conclusion......Page 201
Index......Page 202