Information and Communication Technologies in Tourism 2018: Proceedings of the International Conference in Jönköping, Sweden, January 24-26, 2018

Front Matter ....Pages i-xiv
Front Matter ....Pages 1-1
 Emotionalise Me: Self-reporting and Arousal Measurements in Virtual Tourism Environments  (Julia Beck, Roman Egger)....Pages 3-15
 Empirical Study About the PokémonGo Game and Destination Engagement  (Chulmo Koo, Kyuwon Choi, Juyeon Ham, Namho Chung)....Pages 16-28
Front Matter ....Pages 29-29
 Behaviour-Based Market Segmentation of Travellers and Their Different Activities at Peer-to-Peer Online Travel Marketplace  (Sunghan Ryu, Kyungmin Choi, Daegon Cho)....Pages 31-43
 Exploring the Booking Determinants of the Airbnb Properties: An Example of the Listings of London  (Richard TR Qiu, Daisy Xuefeng Fan, Anyu Liu)....Pages 44-51
 Tourism, Development and Digital Technologies: Insights from Malaysian Homestays  (Siew Wei Gan, Alessandro Inversini, Isabella Rega)....Pages 52-63
 Crowdsourcing Social Innovation in Tourism: Insights on Platform Design  (Thomas Kohler, Lea Rutzler)....Pages 64-76
 Supporting Tourism Through Digital Ecosystems: The E015 Experience  (Maurilio Zuccalà, Emiliano Sergio Verga)....Pages 77-89
Front Matter ....Pages 91-91
 Content Analysis of Travel Reviews: Exploring the Needs of Tourists from Different Countries  (Shuang Song, Hajime Saito, Hidenori Kawamura)....Pages 93-105
 The Search for Kenya: How Chinese-Speaking Generation Z Does Its Online Travel Planning  (Shanshan Qi, Rosanna Leung)....Pages 106-116
 Ethnic Restaurant Selection Patterns of U.S. Tourists in Hong Kong: An Application of Association Rule Mining  (Muhyang (Moon) Oh, Irene Cheng Chu Chan, Fuad Mehraliyev)....Pages 117-128
 Automatic Summarization of Multiple Travel Blog Entries Focusing on Travelers’ Behavior  (Shumpei Iinuma, Hidetsugu Nanba, Toshiyuki Takezawa)....Pages 129-142
 A Synthesis of Technology Acceptance Research in Tourism & Hospitality  (Shahab Pourfakhimi, Tara Duncan, Willem Coetzee)....Pages 143-155
Front Matter ....Pages 157-157
 Do DMOs Communicate Their Emotional Brand Values? A Comparison Between Twitter and Facebook  (Lidija Lalicic, Assumpció Huertas, Antonio Moreno, Stefan Gindl, Mohammed Jabreel)....Pages 159-171
 DMOs’ Facebook Success Stories: A Retrospective View  (Lidija Lalicic, Stefan Gindl)....Pages 172-185
 Influence of Social Media Engagement on Sustainable Mobility Behaviour in Alpine Regions  (Aleksander Groth, Rosanna Buchauer, Stephan Schlögl)....Pages 186-199
 The Role of Perceived Online Social Capital in Predicting Travel Information Engagement  (Junjiao Zhang, Naoya Ito, Jihong Liu)....Pages 200-213
 Can You Identify Fake or Authentic Reviews? An fsQCA Approach  (Kyungmin Lee, Juyeon Ham, Sung-Byung Yang, Chulmo Koo)....Pages 214-227
 Household Food Waste, Tourism and Social Media: A Research Agenda  (Jamie Murphy, Ulrike Gretzel, Juho Pesonen, Anne-Liise Elorinne, Kirsi Silvennoinen)....Pages 228-239
Front Matter ....Pages 241-241
 Insights into Online Reviews of Hotel Service Attributes: A Cross-National Study of Selected Countries in Africa  (Dandison Ukpabi, Sunday Olaleye, Emmanuel Mogaji, Heikki Karjaluoto)....Pages 243-256
 Branding Transformation Through Social Media and Co-creation: Lessons from Marriott International  (Sharon Nyangwe, Dimitrios Buhalis)....Pages 257-269
 Linking Technological Frames to Social Media Implementation—An International Study of Hotels  (Karin Högberg, Anna Karin Olsson)....Pages 270-282
 Technology Empowered Real-Time Service  (Yeyen Sinarta, Dimitrios Buhalis)....Pages 283-295
 Factors Influencing Customers’ Intention to Use Instant Messaging to Communicate with Hotels  (Soey Sut Ieng Lei, Ksenia Kirillova, Dan Wang)....Pages 296-307
 Consumer Evaluation of Hotel Service Robots  (Iis P. Tussyadiah, Sangwon Park)....Pages 308-320
Front Matter ....Pages 321-321
 The Mechanism that Links the Implicit Theories of Intelligence and Continuance of Information Technology: Evidence from the Use of Mobile Apps to Make Hotel Reservations  (Lawrence Hoc Nang Fong, Irene Cheng Chu Chan, Rob Law, Tuan Phong Ly)....Pages 323-335
 An Exploratory Study of the Dependence on Mobile Payment Among Chinese Travelers  (Rob Law, Sunny Sun, Markus Schuckert, Dimitrios Buhalis)....Pages 336-348
 Tangible Tourism with the Internet of Things  (Dario Cavada, Mehdi Elahi, David Massimo, Stefano Maule, Elena Not, Francesco Ricci et al.)....Pages 349-361
Front Matter ....Pages 363-363
 Aspect-Based Sentiment Detection: Comparing Human Versus Automated Classifications of TripAdvisor Reviews  (Christian Weismayer, Ilona Pezenka, Christopher Han-Kie Gan)....Pages 365-380
 Search Engine Traffic as Input for Predicting Tourist Arrivals  (Wolfram Höpken, Tobias Eberle, Matthias Fuchs, Maria Lexhagen)....Pages 381-393
 Automatic Hotel Photo Quality Assessment Based on Visual Features  (Aleksandar Trpkovski, Huy Quan Vu, Gang Li, Hua Wang, Rob Law)....Pages 394-406
Front Matter ....Pages 407-407
 Automated Assignment of Hotel Descriptions to Travel Behavioural Patterns  (Lisa Glatzer, Julia Neidhardt, Hannes Werthner)....Pages 409-421
 Mapping of Tourism Destinations to Travel Behavioural Patterns  (Mete Sertkan, Julia Neidhardt, Hannes Werthner)....Pages 422-434
Front Matter ....Pages 435-435
 Smart Tourism Destinations and Higher Tourism Education in Spain. Are We Ready for This New Management Approach?  (Francisco Femenia-Serra)....Pages 437-449
 Evaluating the Development and Impact of an eLearning Platform: The Case of the Switzerland Travel Academy  (Elide Garbani-Nerini, Nadzeya Kalbaska, Lorenzo Cantoni)....Pages 450-462
 The Role of Digital Technologies in Facilitating Intergenerational Learning in Heritage Tourism  (Pierre Benckendorff, Iis P. Tussyadiah, Caroline Scarles)....Pages 463-472
 Mobile Eyetracking of Museum Learning Experiences  (Mattia Rainoldi, Barbara Neuhofer, Mario Jooss)....Pages 473-485
Front Matter ....Pages 487-487
 Deconstructing Visitor Experiences: Structure and Sentiment  (Jason L. Stienmetz)....Pages 489-500
 When “Last-Minute” Really Is “Last Minute”  (Miriam Scaglione, Colin Johnson, Pascale Favre)....Pages 501-514
 Using Transactional Data to Determine the Usual Environment of Cardholders  (Juan Murillo Arias, Juan de Dios Romero Palop, Diego J. Bodas Sagi, Heribert Valero Lapaz)....Pages 515-527
 Developing and Testing a Domain-Specific Lexical Dictionary for Travel Talk on Twitter (#ttot)  (Florian J. Zach, Scott A. Wallace, Iis P. Tussyadiah, S. Priya Narayana)....Pages 528-539
Back Matter ....Pages 541-542